Signifyd is a Commerce Protection Platform to maximize conversion, automate customer experience and eliminate fraud- Managing client and partner relationship within the Brazilian territory in post-sales activities, including performance reporting and pipeline building- Increasing revenue via account growth strategies, matching pain points with solutions and designing expansion plans- Strong analytical skills and experience using data to drive decision-making and to improve account profitability- Communication and interpersonal skills with the ability to build strong relationships with customers and cross-functional teams

Sprinklr is a Unified-CXM platform for all customer-facing functions - Oversaw the success of one of our biggest global clients, actively supporting a renewal + upsell opportunity- Led and improved a successful product adoption program around the world, handling different levels of maturity and local regulations- Reported the progress and documented all business impact and milestones achieved to global executives, in partnership with Deloitte- Oversaw the internal team of consultants, recommending best practices and aligning those to wider business objectives Main client: confidential, Global Consumer Goods

Contentsquare is the global leader in digital experience analytics- Managed a portfolio of enterprise and strategic accounts adding up more than US$ 1.8 million in annual revenue (SaaS and Managed Services)- Established trusted relationships with exec level clients in the UK, the Netherlands and Nordic countries- Coordinated services solutions, including implementation, managed services, training and high trading season support- Guaranteed value realisation and communicated ROI in Exec Business Reviews- Kept a track of 100% retentionMain clients: British American Tobacco, Selfridges, Cult Beauty, Scotch&Soda

Socialbakers, now Emplifi, is a unified CX platform covering marketing, commerce and care- Managed a portfolio of enterprise accounts adding up more than US$ 1.3 million in annual revenue, spread across the UK and Nordics- Managed a pipeline of renewals and upsell opportunities, keeping a track of 92% retention- Pitched new features and solutions + support to RFPs/RFIs- Guaranteed value realisation and communicated ROI in Exec Business ReviewsMain Clients: We Are Social, Formula 1, Danske Bank, Corinthia Hotels

- Managed a portfolio of enterprise and commercial accounts adding up more than US$ 1 million in annual revenue, spread across Latam South- Managed a pipeline of renewals and upsell opportunities, keeping a track of 90% retention- Pitched new features and solutions + support to RFPs/RFIs- Guaranteed value realisation and communicated ROI in Exec Business ReviewsMain accounts: Discovery Networks, Volkswagen, Grupo Boticário, Cacau Show, AlmapBBDO, Publicis Groupe, w3haus

- Responsible for regional client adoption and engagement for Latam South- Supported local and international clients events as a subject matter specialist, keynote speaker and workshop facilitator- Performed implementation and product training sessions- Scoped and delivered bespoke analysis, workshops and managed services- Acted as a solutions consultant engaging with new and existing clients, also responding to RFPs/RFIs

Storymakers is a content and experiential marketing agency, part of Holding ClubeManagement of projects based on content, social media, influencer marketing, brand experience and innovation. Relationship with prospective clients and development of business plans.Main accounts: Fiat-Chrysler Automobiles (Jeep) and AbInbev

The Aubergine Panda is a digital marketing agency, part of Holding Clube- Implemented social media and digital marketing analytical projects end to end, from data collection through to delivery- Designed innovative mixed-methodology studies, ultimately unlocking creative opportunities for the agency and proving the value of our work to clients- Created and presented easy to digest data analytics narratives, with a vision for business goals and storytelling- Supported digital advertising campaigns, including conception, audience analysis, channel validation, budget allocation and reporting structure- Hired and trained a team of 5 data analysts and 2 community managersMain clients: Rede Globo, Kroton Educational, Oracle, Tabasco

Bites is a pioneer consultancy in digital reputation analysis in BrazilResponsible for the portfolio of products in social media analysis, editorial content and online reputation consultancy. Maintenance of analysis methodology in order to keep constant improvement of insights delivery. Main accounts: Fiat, Nextel and Rede Globo (TV network).

E.life is the biggest social media monitoring and experience consultancy in BrazilManagement of research, monitoring, brand analysis and consumer insights projects in social media. Responsible for designing BI projects focused on social listening and leading a team of 3 project assistants and 10 data analysts.Main accounts: Unilever and Kirin Brazil.

ICP | Theme Park Operations: International College Program in which I was able to work at the attractions within Disney's Hollywood Studios complex, working as a cast member and interacting with guests in English, Spanish and Portuguese.