Ayesha Zulqernain, Pmp Email & Phone Number

Bellevue, WA, US

Bellevue, Washington, USA

• Responsibilities include monitoring, reviewing, investigating and responding to quality-of-care grievances consistent with the Conditions of Participation and organizational policies and procedures. The position also.
• Identify and request continuous quality improvements in the delivery of patient care throughout multiple departments, policies and processes.
• Protecting patients' rights; speaking up for patients and families when requested or necessary.
• Advocate and serve patients while representing them on the Diversity, Equity and Inclusion Committee, Care Plan Committee, Risk & Compliance Committee and Hospital Ethics Committee. This role allows me to advocate for.
• Cultivate relationships with various stakeholders, including patients, families, visitors, employees, medical staff, clinic, and hospital departments. Balancing these relationships is crucial in promoting continuous.
• Collect, enter, and maintain grievance data in the Event Learning System to identify areas for improvement and accountability issues.

Bellevue, Washington, United States

• Responsibilities included monitoring and reviewing the grievance investigations process according to the relevant portions of Conditions of Participation and organizational policies and procedures.
• Educated staff regarding grievances and service excellence skills on an ongoing basis.
• Supported programs designed to ensure compliance with accreditation and regulatory standards, including those of The Joint Commission, Washington State Department of Health, and Center for Medicare and Medicaid.
• Provided critical support in ensuring ongoing compliance with regulatory entities by serving as a subject matter expert for the chapter owners.
• Coordinated triannual Joint Commission and Department of Health survey and command center facilitation.
• Participated in Environment of Care Rounds to ensure the organization's survey readiness.

Bellevue, Washington

• Responsibilities included providing contract management and proactively monitoring privacy across Overlake Medical Center & Clinics.
• Managed, reviewed, and organized a contract management program.
• Reviewed and approved contracts and collaborated with contract owners.
• Received and reviewed executed contracts for accuracy, completion, and uploading into three separate contract databases.
• Implemented an effective compliance program and conducted compliance investigations and audits.
• Received patient and staff HIPAA complaints, investigated HIPAA aspects of such complaints, and managed related correspondence.

Bellevue WA

• Responsibilities included providing administrative and operational support to the hospital's Chief Operating Officer, the Chief of Strategy & Marketing and the Director of Perioperative Services as an Executive.
• Numerous administrative responsibilities included maintaining executive calendars, recording minutes, creating and assembling board presentations in the electronic board portal, and maintaining corporate files for.
• Assisted in organizing and staffing multiple shifts in the Hospital Command Center during Joint Commission & Department of Health Surveys, drills and emergencies. Proactively, I fostered key working relationships in.
• Successfully resolved several grievances brought directly to senior management from patients or their family members, demonstrating strong conflict resolution skills.
• Assisted with executive recruitment, managing complex tasks such as scheduling, travel arrangements, and interviews for multiple candidates simultaneously, and ensuring compliance with employment regulations and laws.

Project Management Professional, Project Management

Education record

Business Administration - Healthcare Management