• Design and develop comprehensive technical solution proposals focused on Observability.• Propose and implement monitoring solutions utilizing the Nagios Enterprise stack, SolarWinds Observability & ITSM, Instana, Checkmk, and other tools.• Collaborate with the Sales team to create Statements of Work (SOW), Bills of Materials (BOM), etc. for Observability solutions.• Develop and enhance technical skills and competencies within the technical delivery and support team.• Foster technical product knowledge within the sales team and assist in converting leads into business opportunities.

• Lead a team of engineers in the implementation and support of monitoring and related projects.Major accomplishments:• Successfully deployed Nagios XI Monitoring for clients including Hong Leong Bank, Bank of India, Jabatan Akauntan Negara, UMW Corporation, and Bank Muamalat.• Integrated monitoring solutions with open-source applications such as Grafana, Ansible, Prometheus, and Zabbix.• Achieved Nagios Certified Professional certification.

• Lead a team of engineers in the support and operations of UNIX/Linux systems within the Midrange Tower for Westports Sdn. Bhd., ensuring Service Level Agreements (SLAs) are consistently met.• Manage a diverse range of physical and virtual servers across multiple platforms, including Solaris, Red Hat Enterprise Linux, and VMware vSphere ESXi. Provide support for Sun Oracle Servers, Cisco UCS Servers, and Dell Servers in high availability environments using Veritas Cluster Server (VCS) and Veritas Storage Foundation (VxVM).• Oversee the administration and maintenance of backups utilizing Veritas NetBackup, and support Hitachi SAN and Synology NAS storage solutions.• Maintain comprehensive operational documentation and generate reports for clients.Major accomplishments:• Managed multiple IT projects for Westports.• Managed a diverse range of servers across multiple platforms.• Ensured data integrity and availability through effective administration and maintenance of backups.• Successfully setup Web Servers with Load Balancing on AWS fora client.

• Oversee the administration of IT infrastructure, including both hardware and software, ensuring the smooth operation of all IT systems.• Manage IT system backups and disaster recovery processes. Lead the IT support team in the installation, operation, and maintenance of IT systems.• Develop and implement strategic plans for IT-related projects and goals, advising top management on IT matters.• Define and manage the financial budget for all IT-related expenditures.• Take responsibility for all IT projects and operations within the company.• Plan and propose IT solutions that align with the company's technical and business requirements, providing end-user support as needed.Major accomplishments:• Successfully managed the company's IT department.• Installed and administered the company's LAN/WAN with Astaro Security Gateway and Cisco switches.• Installed and managed the company's mail server, web server, DNS server, DHCP server, NIS/NFS server, backup server, and application server on CentOS Linux and Solaris 9/10.• Implemented and administered virtual servers on VMware vSphere.• Deployed and managed Snap Server NAS and NetApp NAS storage arrays.• Set up and managed backups using BakBone NetVault Backup.• Installed and administered EDA tools and applications, including Cadence, Mentor, and Xilinx.• Provided effective end-user support for MS Windows XP/7 and CentOS systems.

• Manage projects assigned by THT Integrated Solutions Sdn Bhd, overseeing client and vendor relationships as well as the project team.Major accomplishments:• Led the project management of the co-sourcing initiative with Kolej Universiti Islam Antarabangsa Selangor (KUIS).• Coordinated and managed vendors for various projects, including SmartCard, HRM and Financial Systems, Infrastructure, System and Network Security, Monitoring, and Management.• Developed proposals and conducted tender evaluations.• Created project budgets and determined resource requirements.• Established key performance indicators (KPIs) and managed service level agreements (SLAs).

• Oversee all aspects of the company’s IT infrastructure and operations, including the administration of the network LAN/WAN, firewall, and related components.• Manage and administer the company’s servers, including mail, web, DNS, DHCP, mail gateway, NIS/NFS, backup, and application servers, running on various operating systems such as Sun Solaris, Red Hat, and CentOS.• Administer EDA tools and applications, including Cadence, Synchronicity, Xilinx, and Synopsys.• Provide support and management for end-users utilizing MS Windows and Red Hat/CentOS Linux.• Plan and propose new technologies and equipment to meet IT operation and maintenance requirements as needed.• Address end-user problems and requests promptly and effectively.Major accomplishments:• Successfully established the company's IT infrastructure.• Managed server operations, including the installation, configuration, and maintenance of UNIX servers (Sun Fire 280R, Sun Fire V240) running Solaris 9 and Linux machines (Red Hat 7.3/9/Fedora/CentOS).• Managed storage systems, including Sun StorEdge 3310 SCSI Array and Sun StorEdge L25 Tape Library.• Installed, configured, and maintained various services such as Mail server (sendmail), Pop3 & IMAP, Symantec Mail Relay/Antivirus server, Apache Web server, DNS server, NFS server, NIS server, Backup server (Veritas NetBackup), Samba server, and others.• Managed UNIX workstations running Red Hat Linux 7.3/9/Fedora/CentOS and Solaris Operating System.• Oversaw network management, including the installation, configuration, and maintenance of Cisco PIX firewall, Cisco router, Cisco switches, and Cisco Wireless Access Point. Managed LAN and WAN configurations.• Conducted and managed backup operations for critical servers using Veritas NetBackup.• Managed applications, including the installation, configuration, and maintenance of Open Source softwares.

• Oversee the Infrastructure Department responsible for the operation and maintenance of the National MSC Telehealth Flagship Project, a flagship product of the MSC.• Supervise and lead the Operation and Maintenance Team to uphold system and network services to acceptable and agreed performance levels.• Strategize and propose new technologies, manpower, equipment, etc., aligning with operational and maintenance requirements.Major accomplishments:• Demonstrated management expertise in overseeing a Data Center.• Proven track record in the operation and maintenance of Data Centers.• Extensive experience in providing Telehealth Services.

• Manage the ISP System Operations Department within the Technology Division.• Provide oversight for the daily operations and maintenance of TIMENet.• Conduct research, strategic planning, and propose new technologies to ensure systems and services remain current with emerging trends.• Supervise the administration and maintenance of critical systems including the Internet Management Service (IMS) System for internet dial-up services, Netscape Messaging Server for Webmail services, MS Exchange for the internal corporate mail system, Web servers for Web Portal services, DNS system, etc.Major accomplishments:• Successfully installed, configured, and administered the IMS System from Digiquant Solution on the Sun Solaris 7 platform.• Installed, configured, and administered Netscape Messaging Server 4.1 on the IBM AIX 4.3 platform.• Deployed, configured, and managed MS Exchange 5.5 on the MS Windows NT 4.0 platform.

• Oversee the installation, configuration, and management of assigned projects, ensuring their successful implementation.• Conduct technical training sessions to enhance team skills and knowledge.Major accomplishments:• Successfully managed the installation, configuration, project management, and commissioning of Sun Ultra Enterprise 2 servers with Solaris 2.6 OS, 3COM SuperStack II Switch 1000 and 3000, 3COM Remote Access Servers, and Ingres database integration for the Malaysian Ministry of Defence (MINDEF) nationwide.• Completed the installation, configuration, and commissioning of CISCO Catalyst 5500 switch with ATM and VLAN implementations, CISCO Catalyst 2828-EN switches, Catalyst 2924C-XL-EN switches, SUN Enterprise 3500 servers, SUN Ultra 450 server, SUN Ultra 30, Ultra 10, and Ultra 5 workstations with Solaris 7, 2.6, and 2.5.1 OS’s, SUN Firewall 1, and Solstice Backup software for Tenaga Nasional Research Sdn. Bhd. (TNRD).• Successfully completed Y2K compliance upgrades for the SUN Solaris 2.6 OS, upgraded the Veritas Volume Manager software, upgraded the BOOTPROM for SUN SparcServer 1000E and 2000E servers, and configured NIS+ for Universiti ITM, Shah Alam.• Installed and configured CISCO Catalyst 5500 switch, CISCO Catalyst 3640-I-M with async dial-up access configuration for Institut Penilaian Negara (INSPEN).• Installed SUN Enterprise 3500 server with Solaris 7 OS, and configured DNS and Sendmail for Palm Oil Research Institute of Malaysia (PORIM).• Installed SUN Ultra 5 workstation with Solaris 7 OS and configured DNS, Sendmail, and Samba for the EE Department of Universiti Malaya.• Installed and configured 3COM SuperStack II Switch 1000 and 3000 for Construction Industry Development Board (CIDB).• Managed the installation, configuration, and maintenance of SUN Enterprise 3000, Ultra Enterprise 2, Ultra 5, and Ultra 10 workstations for Malaysian Institute of Microelectronic Systems (MIMOS).

• Oversee system operation and maintenance.• Take charge of configuring the ADAM-PCN Telecommunication system.Major accomplishments:• Successfully administered HP servers and HP-UX Unix systems.• Effectively configured and managed Nokia Telecommunication systems.