Reservations Agent (Sales And Marketing)
- To update guests' booking through reservation system in a timely manner.- To ensure booking details such as guest name, rate code, room rate, payment method updated accurately in the system. - To check room availability and make booking.- To answer reservation inquiries received through phone and email.- To promote available special offers and official website to increase sales and brand awareness. - To guide guest in making online booking through official website.- To check and confirm individual booking.- To share guests' request to department in charged especially Front Office department for smooth check-in process.- To maintain good customer service and maintain confidentiality of guests' information.