Developed a procurement management tool that accurately forecasts daily non-inventory needs and negotiated a deal with a supplier resulting in $1.1M in verified cost savings which was verified by finance.Oversee the successful dispatch of 160,000 packages daily to post offices across northern California and the bay area, ensuring adherence to customer delivery commitments.

Managed a team of over 160 associates and 8 direct reports, consistently exceeding performance targets to fulfill customer commitments.Identified and implemented process improvements, cost-saving measures, and quality control initiatives to enhance operational efficiency.Conducted monthly performance evaluations, provided developmental coaching for direct reports, interviewed new hires, and assisted with disciplinary actions as needed.

Designed an online intake program using VLOOKUP for the emergency weather shelter program, providing temporary housing services to over 235 homeless participants across three facilities.Created a volunteer scheduling program using Excel VBA, reducing labor hours by 77% over the course of a yearDeveloped a Microsoft Access database to store information for over 340 participants and utilized MySQL to generate monthly, quarterly, and annual reports.Leveraged SEO and ChatGPT to enhance weekly marketing campaigns on X (formerly Twitter), Instagram, Facebook, and BlueSky, increasing post engagement by 67% and driving site traffic up by 41%.

Trained and developed 43 security guards across 14 sites in de-escalation, self-defense tactics, work standards, and legal responsibilities.Built relationships with business owners and clients to identify pain points and opportunities, enhance service quality, and improve community relations, securing 3 new site contracts in 2023.Implemented a de-escalation training program that reduced security guard incident rates with homeless individuals, intoxicated persons, and the general public by 43% monthly.