Azunta Hooks Email & Phone Number

Scottsdale, Arizona, United States

➤ Initially came onboard as a Senior Customer Service Representative in August 2006, was promoted to Retail Experience Representative in July 2008, and again to Retail Solutions Manager in September 2014.➤ Skillfully communicating, executing, and managing strategic action plans to achieve and surpass monthly sales quotas.➤ Facilitating workshops and individual coaching and selling solutions and receiving inbound calls in relation to billing.➤ Accurately managing the flow and distribution of all store supplies and overseeing maintenance of building structure.➤ Consistently planning daily work activities and allocating work assignments among associates based on business needs.➤ Effectively planning, implementing, and delivering exceptional sales and customer service experiences for all customers.➤ Fostering working relationships with other area management to improve area performance and quality safety standards.➤ Coordinating and leading meetings, implementing SOP with team members, and implementing compliance at all levels.➤ Successfully providing a fun, full-service experience to all customers and completing point-of-sale functions as needed.➤ Maximizing productivity by developing an atmosphere of open communication, awareness, and constant improvement.➤ Efficiently providing customer support, assisting with project development, and tracking account budgets and schedules.

➤ Successfully completed various calls to card members regarding promotions, products, and balance transfer information.➤ Effectively addressed customer inquiries regarding balance information, payment processing, and credit line increases.➤ Managed incoming calls, customer service inquiries, and identified customer needs to achieve satisfaction.➤ Handled customer complaints through providing appropriate solutions and various alternatives to conserve business.➤ Efficiently demonstrated and acted on the values of customer service in a proactive, professional, and personal manner.➤ Reviewed, investigated, and corrected account errors and inconsistencies in financial reports to ensure accuracy.➤ Provided administrative support, assisted with new project development, and tracked project budgets and schedules.➤ Achieved targeted performance goals to manage costs and support operational standards as well as maintain privacy.