Azurdee Eby Email & Phone Number

Saint Paul, Mn, Us

United States

Raleigh-Durham, North Carolina Area

Responsible for setting and maintaining financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Established strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Eugene, Oregon Area

Responsible for setting and maintaining financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Established strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Eugene, Oregon Area

Responsible for staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Helped employees create long-term work goals within the organization for purposes of career advancement.

Eugene, Oregon Area

Responsible for supervising customer service agents and other staff. Trained, coached, and mentored employees on how to deliver the best customer service possible. Investigated customer's problems and find solutions.

Eugene, Oregon Area

Responsible for creating and implementing training programs and overseeing the development of resources. Set performance metrics, evaluated productivity, and helped employees create long-term work goals within the organization for purposes of career advancement.

Eugene, Oregon Area

Worked to document and facilitate communication and troubleshooting of issues, and changes. While collaborating with other staff to accomplish all daily tasks on-time with a high level of quality.Updated and maintained escalation process records, reviewing, and adjusting the escalation process accordingly while working with the customer regarding escalation performance metrics, reviewing the root cause, and maintaining compliance with the corporate and regional escalation policies.

Eugene, Oregon Area

Worked in a fast-paced call center environment to take inbound retention calls for existing customers who had recently obtained and/or upgraded services on their account. With a focus on matching the customer accurately to determine their business and personal needs and correctly match them with the appropriate solution.