Ab Ali Email & Phone Number

Canada

Certified Azure Solution Architect and Cloud Engineer with extensive experience in designing, implementing, and managing Azure-based solutions. Adept at leveraging Azure services, networking, and infrastructure technologies to drive business objectives.Technical Skills:Cloud Platforms - Azure, Microsoft Azure Active Directory, Azure SQL, Azure Bastion, Azure Connect, Azure Gateway, Azure Server MigrationNetworking: VNet, Subnet, Peering, S2S VPN, P2S VPN, Load Balancing, SDLC… Show more Certified Azure Solution Architect and Cloud Engineer with extensive experience in designing, implementing, and managing Azure-based solutions. Adept at leveraging Azure services, networking, and infrastructure technologies to drive business objectives.Technical Skills:Cloud Platforms - Azure, Microsoft Azure Active Directory, Azure SQL, Azure Bastion, Azure Connect, Azure Gateway, Azure Server MigrationNetworking: VNet, Subnet, Peering, S2S VPN, P2S VPN, Load Balancing, SDLC, Network WatcherInfrastructure & Platforms - Virtual Machine, Hyper-V, Hyper View, IIS Server, File Share, File Sync, Window Snapshot, Power Shell, RHCSA, RHCE, Openstack Cloud.Development & Integration - ARM Templates, CI/CD, Visual Studio Code, SSMS, SSIS, Dockers, Containerisation, Application Database ArchitectureSecurity & Identity: Identity and Access Management (IAM), Azure Active Directory, CIE, SAS (Shared Access Signature), Monitoring Storage AccountOther Tools & Concepts like Azure Monitor, Cost Management & Billing, Action Group, Command Line.Led the design and implementation of Azure-based solutions tailored to meet client requirements, ensuring scalability, security, and cost-effectiveness.Collaborated with cross-functional teams to architect and deploy infrastructure solutions using ARM Templates, VNet, Subnet configurations, and more.Orchestrated cloud migrations, leveraging Azure Server Migration tools and best practices, resulting in optimized performance and reduced downtime.Provided expertise in Azure Active Directory, IAM, and security protocols, ensuring compliance and data integrity.Conducted regular monitoring, performance tuning, and optimisation of Azure resources to maintain high availability and performance.Mentored junior team members, fostering a culture of continuous learning and collaboration. Show less

Toronto, Ontario, Canada

Implemented Azure Hybrid integration, utilizing API's to seamlessly integrate applications, data, and processes.Configured and deployed Azure Automation Scripts for various applications across the Azure stack, focusing on automation and quality gates in SonarQube dashboard.Integrated GIT into Jenkins for automated code checkout and configured components from GitHub into Jenkins server for scheduled builds and releases.Managed the migration of SQL Server databases to SQL Azure… Show more Implemented Azure Hybrid integration, utilizing API's to seamlessly integrate applications, data, and processes.Configured and deployed Azure Automation Scripts for various applications across the Azure stack, focusing on automation and quality gates in SonarQube dashboard.Integrated GIT into Jenkins for automated code checkout and configured components from GitHub into Jenkins server for scheduled builds and releases.Managed the migration of SQL Server databases to SQL Azure Database using SQL Azure Migration Wizard and Python API.Extensive experience in implementing software throughout the SDLC process, with a hands-on approach to networking, migration, and Azure implementation.Established CI/CD pipelines for .NET and Python apps in Azure DevOps, integrating source codes from GitHub, VSTS, and artifacts.Deployed two-tier .NET and Python applications to Azure DevOps, utilizing services like Repos, Build Pipelines, Test Plans, and Azure Application Insights.Worked with Terraform key features, implementing Infrastructure as Code and Execution plans for application deployment across Azure.Utilized GIT repository for storing Terraform files, maintaining versioning, and resolving version conflicts during deployments.Utilized JIRA for ticketing, defect tracking, and workflow configuration, integrating Jenkins with JIRA, GitHub, and Maven.Developed CI/CD system with Jenkins in Kubernetes container environment, using Kubernetes and Docker for runtime environments.Installed and configured Kubernetes, effectively deploying and managing container replicas onto a node cluster.Deployed Azure IaaS virtual machines and Cloud services into secure VNets and subnets, creating pipelines for deploying code to Kubernetes clusters using Spinnaker.Collaborated with the development team to create Docker and Kubernetes containers, automating infrastructure activities with Ansible playbooks.Utilized PowerShell scripts for automation within Azure. Show less

India

● Review all the reported content on Facebook and Instagram.● Take appropriate decisions in accordance with Facebook rules and guidelines. ● Any reported content must be reviewed and should be checked for compliance of Facebook policies.● Deal with celebrities (verified and authentic profiles), pages, groups andcommunities.● Defined social media key performance indicators and implementedenterprise-level measurements, analytics and reporting methodsfor continuous… Show more ● Review all the reported content on Facebook and Instagram.● Take appropriate decisions in accordance with Facebook rules and guidelines. ● Any reported content must be reviewed and should be checked for compliance of Facebook policies.● Deal with celebrities (verified and authentic profiles), pages, groups andcommunities.● Defined social media key performance indicators and implementedenterprise-level measurements, analytics and reporting methodsfor continuous improvements.● Identify trends in user reported content to improve efficiency.● Manage day to day tactical and long-term strategic activities within thebusiness.● Provide support for Facebook users regarding their services.● Helped integrate Instagram into Facebook guidelines and operations. Show less

Hyderabad, Telangana, India

● Provide feedback on the videos uploaded on YouTube in reference to their ratings and content.● Review content reported by the users to check if they violate Google policies related to community guidelines and take appropriate action if required. ● Review Content such as Movies and TV shows on YouTube admin tools for various partners such as Paramount, Warner Bros and 21st century Fox, Comedy Central, Tri-Star, BBC, HBO etc.● Manage web-based demand generation campaigns by YouTube… Show more ● Provide feedback on the videos uploaded on YouTube in reference to their ratings and content.● Review content reported by the users to check if they violate Google policies related to community guidelines and take appropriate action if required. ● Review Content such as Movies and TV shows on YouTube admin tools for various partners such as Paramount, Warner Bros and 21st century Fox, Comedy Central, Tri-Star, BBC, HBO etc.● Manage web-based demand generation campaigns by YouTube and Google by collaborating with internal channels to ensure brand consistency and best practices.● Meet the SLA’s and provide top notch customer service while maintaining an excellent CSAT score.● Provided technical support via phone and email to customers purchasing content on YouTube.● Deliver exceptional customer service to customers on YouTube platform over the phone in regards to their purchases on YouTube.● Provide customer and technical support for Google Pay/ Wallet customers. Show less

Hyderabad, Telangana, India

As a E-commerce specialist at Amazon USA and Amazon.in ● Working on several tools to enhance the uninterrupted business for the sellers on Amazon.com and if required reporting bugs to the developing teams by raising tickets.● Communicate with the sellers on Amazon to understand the areas or factors to improve on like price, quality or features. Note down their complaints and suggestions and work on them promptly.● As a technical account manager and level 3 support work on… Show more As a E-commerce specialist at Amazon USA and Amazon.in ● Working on several tools to enhance the uninterrupted business for the sellers on Amazon.com and if required reporting bugs to the developing teams by raising tickets.● Communicate with the sellers on Amazon to understand the areas or factors to improve on like price, quality or features. Note down their complaints and suggestions and work on them promptly.● As a technical account manager and level 3 support work on product listings live on Amazon.com website with tools that alter/ enable editing on the product page.● To enable brand registry on Amazon.com upon customer request while ensuring the product meets the guidelines set for brand registry.● Providing complete support for sellers (clients) related to their seller accounts including: payments, product listings (SKU, ASIN’s), shipping (FBA) and OTC and brand registry.● Provide performance improvement plans for sellers with poor rating by designing a workflow that includes improving their product details and also by constantly making changes to their price and offers while maintaining competitiveness and brand quality.● Provide assistance to sellers on Amazon.com/Amazon.uk etc in terms of seller performance related issues and improving their seller rating and sales performance while maintaining competitiveness and sales.● After moving from TAM to the Amazon.IN platform my role was to set up the various processes involved in launch of the amazon.in platform and seller onboarding by working as a pilot specialist (launch Specialist).● Piloted the Offline leads project that involved testing the feasibility of the project and its current standing according to the current market.● Process improvements leading to more lead generation and making the Offline leads workflow easy to track along with creating SOPs.● Trained New batches for the Offline leads project. Show less

India

● Interact with the North American clients regarding their credit card information. ● The first point of contact for a user when he joins the HSBC credit card family. ● Help the user with their credit history by educating them on maintaining and improving it.● While assisting the users with their credit card related queries and issues also cross sell bank products based on the users spending pattern.● Provide best in class customer service to all HSBC customers with… Show more ● Interact with the North American clients regarding their credit card information. ● The first point of contact for a user when he joins the HSBC credit card family. ● Help the user with their credit history by educating them on maintaining and improving it.● While assisting the users with their credit card related queries and issues also cross sell bank products based on the users spending pattern.● Provide best in class customer service to all HSBC customers with regards to their credit card account and services.● Graduated to a supervisor (next level support) in a complex situation where a level one customer service associate is unable to resolve the customer’s issue.Moved to customer retention as the last resort to maintain the customers continued business with HSBC.● Achieved and exceeded quality metrics consistently since day one and moved into mentoring new hires in training and floor support. Show less

Master In Information Technology, Information Technology, A

Bachelor'S Degree, International Business