Azwin Aziz Email & Phone Number

Provide quality assurance, monitoring of adviser selling practices and adherence to compliance as well as procedural requirements in order to provide assurance to the Group that the required procedures and processes are being followed. Ensure that the required standards of business practices are being met, utilising a risk-based approach to ensure optimal resource allocation and focus on high-risk activities. Maximise risk mitigation across the Group by providing proactive… Show more Provide quality assurance, monitoring of adviser selling practices and adherence to compliance as well as procedural requirements in order to provide assurance to the Group that the required procedures and processes are being followed. Ensure that the required standards of business practices are being met, utilising a risk-based approach to ensure optimal resource allocation and focus on high-risk activities. Maximise risk mitigation across the Group by providing proactive identification and monitoring of regulatory, control and process risks, thereby supporting management in ensuring the optimisation of compliant profitable sales. Show less

Bristol, United Kingdom

- Resolved complaints within the timescale required by the Financial Ombudsman Service.- Built a trusting relationship with clients and delivered fair resolutions to their complaints.- Liaised with the various Investment Teams to obtain clarification of their processes and requirements.- Provided final responses and redress (where applicable).

Bristol, United Kingdom

- Studied towards QCF Level 4 with the aim of becoming a qualified Wealth Reviewer.- Determined pathways of cases - whether to proceed to Business Review or Wealth Complaints.- Gathered and analysed data to assist qualified reviewers in completing their investigation.- Issued offer letters on behalf of qualified reviewers, responded to queries customers may have relating to HMRC forms that required completion.

Bristol, United Kingdom

New Business (January 2013 - November 2013)- Processed life and investment wrap applications for commercial clients.- Ensured smooth progress of applications from start to finish.- Liased with life and investment offices for any outstanding requirements in order to complete clients' applications.- Assisted clients and financial advisers to gather relevant paperwork in order to support life applications (e.g. financial and medical questionnaires).- Invoiced advice given and… Show more New Business (January 2013 - November 2013)- Processed life and investment wrap applications for commercial clients.- Ensured smooth progress of applications from start to finish.- Liased with life and investment offices for any outstanding requirements in order to complete clients' applications.- Assisted clients and financial advisers to gather relevant paperwork in order to support life applications (e.g. financial and medical questionnaires).- Invoiced advice given and activation of wrap platform fees.- Trained new staff on processing applications and exposing them with various life policies and investments.- Case checker - a checker must have processed applications with a passing mark of at least 80 per cent for three consecutive months.Existing business (December 2013 - June 2014)- Processed withdrawals, portfolio transfers, ISA transfers and foresee any amendments clients may require on their portfolios.- Coordinated with payments, tax and transfer departments to ensure customer requests are carried out accurately and in a timely manner. - Liased with the Quality and Control team to adhere to internal procedures and FCA guidelines.- Responded to clients', financial advisers, bank managers and specialist advice managers with regards to queries relating to various in-house platforms and databases. Show less

Bristol, United Kingdom

- Closely investigated customers' complaints surrounding lending facilities which the bank provides.- Took responsibility in ensuring customers' complaints were treated professionally and fair outcomes were provided by adhering to the then FSA guidelines.- Ensured all 'Helpful Banking' behaviours were demonstrated.- Ensured customers' complaints process were simplified and resolved fairly to bring customers to the position they were in before as well as restoring their confidence… Show more - Closely investigated customers' complaints surrounding lending facilities which the bank provides.- Took responsibility in ensuring customers' complaints were treated professionally and fair outcomes were provided by adhering to the then FSA guidelines.- Ensured all 'Helpful Banking' behaviours were demonstrated.- Ensured customers' complaints process were simplified and resolved fairly to bring customers to the position they were in before as well as restoring their confidence and faith in the bank.- Participated in training and briefing activities that ensured ongoing awareness of changes in relevant processes, procedures and services. Show less

Bristol, United Kingdom

- Responded to customers' calls with regards to bank charges, lending and general account enquiries.- Provided customers with clear and concise information, avoiding the use of jargons as well as explaining rules and processes in plain English.- Consistently exceeded personal sales target by addressing customers' financial positions coverting those interactions into a sale of financial products tailored to their needs.- Fully informed of all product knowledge delivered and offered… Show more - Responded to customers' calls with regards to bank charges, lending and general account enquiries.- Provided customers with clear and concise information, avoiding the use of jargons as well as explaining rules and processes in plain English.- Consistently exceeded personal sales target by addressing customers' financial positions coverting those interactions into a sale of financial products tailored to their needs.- Fully informed of all product knowledge delivered and offered by the group. - Participated in team-based continuous improvement activity with both the team and the customer at the heart of all thinking. Show less

London, United Kingdom

- Dealt with financial envelopes and prepared end-of-day updates to the London area manager.- Handled the payroll of 136 in-store staff using ADP.

Undergraduate, Accounting, Finance, Business Studies

Activities and Societies: Malaysian Society This applied and contemporary degree combines a solid grounding in all aspects Business.

Foundation, Business And Management

Activities and Societies: Secretary of the Rugby Club, committee of the Football Club A tailor-made course designed for international.