o Monitored and updated the Company’s Social Media Portals including Facebook, Twitter, YouTube, Instagram, LinkedIn and Google+o Monitored and coordinated online activity to meet the objectives of corporate and individual brand strategies.o Ensuring social media platforms are up to date including events and images in all available languages.o Review 3rd party partnership requests and source potential for cooperation to increase brand presence and link buildingo Generate analytic reports on a regular basis including analysing monthly social media and website statisticso Online support for Marketing/PR and Customer Relations activities within the business unitso Carry out any other activities related to online marketing as directed by Digital Marketing Directoro Website Management: Assist in the development and management of the roll out of all online communication campaigns in coordination with the PR and the Marketing Director.o Assist in monitoring and updating the Company’s websites to maintain its saliency.o Support in the management and coordination of online media and production budgets to ensure that they are within budget.o New business development / research the market to develop new contacts in order to generate new business.o Account Acquisition - effectively sell to prospective clients using market knowledge.o Responsible for regular Account Development to increase growth and revenue. o Be responsible for implementing strategies and techniques that drive SEOo Image re-marketing using Google ad wordso Contribute and implement social media strategy ensuring corporate and brand requirements are adhered to at all times.Prepare the digital marketing plan in line with eCommerce global growth strategy to include;o Customer re-targetingo Image re-marketing using Google ad wordso Google shopping integrationo Sponsored ad words and banners e.g. Google & Bing

o Advertising Consultant collaborating with business owners to grow advertising strategies, also accountable for meeting and exceeding sales goals.o Design, build and maintain social media presenceo Measure and report performance of digital marketing campaigns, and assess goalso Identify trends and insights, optimise spend and performance based on the insightso Brainstorm new and creative growth strategieso Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointso Leading and managing SEO/SEM/SMMo Identifying target audiences and devising digital campaigns that engage, inform and motivateo Setting up and optimizing Google AdWords, Facebook, twitter ,LinkedIn, Instagram campaignso Additional responsibilities:o Maintain and grow current accountso Leverage relationships for referralso Sell new accounts digital and print solutionso Run multiple sales appointments with customerso Work in a virtual environmento Use iPad to sell the hibu product suite

o New Business Development / - research the market to develop new contacts in order to generate new business.o Account Acquisition - effectively sell to prospective clients using market knowledge.o Responsible for regular Account Development to increase growth and revenue. o Manage customer satisfaction through strong communication, ownership and escalation of service related issues.o Identify and close new business opportunities from an existing client database and also generating new leads.

o Calling existing and previous customers to establish if customer will benefit from a Loan, Personal Accident Cover, Payment Protection and Card Guard to HSBC customers.o Working to deliver individual, team and business targetso Offering exceptional Customer Serviceo Dealing with customer complaints.o Identifying cross sale opportunities.o Processing financial information in accordance with The Banking Code and Data Protection Act 1998o Analysing information to make clear business decisionso Undertaking call screening/monitoring in line with required compliant standards.o Coaching and training new starterso Complying successfully with the FSA regulations when selling all products.