Azzam Ezzat Email & Phone Number

Kuwait

Kuwait

Responsible for acting as a liaison between customers and restaurants. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem.

Kuwait

• Manage a team of call center agents.
• Manage by walking around. visible to answer questions
• Take calls that your agents can't handle and be available when an agent appears to need assistance.
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc
• Motivate and encourage agents through positive communication and feedbackEvaluate team member’s performance and develop recognition programs, training plans, scheduling and action plans Handling customer’s problems.

Kuwait

Evaluate team member’s performance and develop recognition programs, training plans, scheduling action plans.Handling customer’s problems through proper analytical reports and find proper solutions meet company goals and customer expectations.Ensure 100 % service level by following agents break according to Avaya dash boardMake daily, weekly, monthly.

Kuwait

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.