Azzam Hidzir Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Identify and Document Disputes:Promptly identify and document disputes related to transactions.Maintain accurate and detailed records of each dispute.Review Disputed Transactions:Verify invoice accuracy and contractual terms for disputed transactions.Ensure a comprehensive understanding of the nature of each dispute.Communication:Communicate professionally with the customer service/collections team to address concerns and queries related to disputes.Provide clear and concise information to internal and external stakeholders.Internal Investigations:Conduct internal investigations to determine the validity and root causes of disputes.Collaborate with relevant departments to gather necessary information.Corrective Actions:Take appropriate corrective actions, such as issuing debit/credit notes, to resolve disputes in a fair and timely manner.Ensure corrective actions align with company policies and procedures.Escalation:Escalate unresolved disputes to higher-level representatives when necessary.Provide comprehensive documentation supporting the need for escalation.Tracking and Monitoring:Track and monitor the progress of each dispute resolution, ensuring timely updates to all stakeholders.Follow up with relevant parties to ensure resolution timelines are met.Analysis and Learning:Analyze disputes to identify trends and patterns.Develop strategies to prevent future occurrences based on insights gained from dispute analysis.

Malaysia

Manage day-to-day operations of Accounts Receivable, including billing and collection:Maintain accurate customer information and update it as necessary. This includes customer contact information, payment terms, and any outstanding invoices.Generate and send invoices to customers in a timely manner, ensuring that the billing information is correct and matches the terms of the contract.Follow up with customers who have outstanding invoices, using a professional and courteous manner to encourage timely payment.Maintain an aging report to monitor the status of outstanding invoices, and follow up with customers as necessary to ensure timely payment.Process customer cash receipts based upon remittance instructions and reconcile them to the customer's account.Ensure that all invoices are posted in the correct accounting period and are properly accounted for.Prepare and post any necessary adjusting entries to ensure that the accounts receivable balance is accurate.Reconcile the accounts receivable balance to the general ledger, ensuring that any discrepancies are identified and resolved in a timely manner.Review the revenue recognition process to ensure that revenue is recognized in accordance with company policies and generally accepted accounting principles.Perform any necessary controls to ensure the accuracy of the accounts receivable balance and the revenue recognitionReview the customer's contract to ensure that the terms of the contract are accurately reflected in the billing and payment process.Confirm the Average Selling Price, Incoterms, Delivery Schedule, and Down payment clause with the customer to ensure that the invoice is accurate and can be processed in a timely manner.Prepare monthly revenue reportsGather all necessary information related to revenue recognition and accruals, including the status of shipments and any necessary adjustments.Prepare monthly revenue reports that accurately reflect the company's revenue for the period.

Subang Jaya, Selangor, Malaysia

Gather and compile all necessary customer data, including invoice details, payment history, and outstanding balances.Create a statement of account for each customer, listing all invoices and payments made during the month.Prepare a balance confirmation statement for each customer, showing their outstanding balance as of the end of the month.Send these statements to customers via email, mail or other agreed upon method.Compile data on all outstanding invoices for Nike and RSH.Organize the data by invoice age, typically in 30-day increments (e.g., 0-30 days, 31-60 days, 61-90 days, etc.).Analyze the aging report to identify any overdue payments or trends that may indicate potential payment issues.Follow up with customers to ensure prompt payment.Monitor OTC (order-to-cash) transactions, including invoicing, receipt of payments, and fulfillment of orders.Investigate and resolve any issues related to transactions, including disputes and discrepancies in payments or invoicing.Escalate any unresolved issues to the appropriate parties in a timely manner.Ensure timely processing of intercompany transactions and reconcile any differences.Compile a summary of all vouchers collected from customers.Reconcile the voucher collection with the sales records to ensure accuracy.Prepare a chargeback request to Mall Management for the amount of vouchers collected.Identify the payment terminal requirements for the new outlets, including hardware and software needs.Coordinate with relevant parties, such as IT and vendors, to ensure the payment terminal is set up correctly.Test the payment terminal to ensure it is working properly and troubleshoot any issues that may arise.

Mutiara Damansara

Corporate AR TeamPerform journal entries related to receivables and revenue.Prepare reconciliation and propose pertinent adjustments needed. Prepare a Statement of Account Report and send it to customers.Analyze the root causes of cash application errors and work with both internal and external stakeholders to implement process improvements to enhance the efficiency and effectiveness of the cash application process Perform monthly Revenue Analysis to identify if JV postings are made into correct account code. Closely monitor AR aging reports for long aged outstanding invoices. Pull SST report, prepare workings and send to tax departmentVerify the accuracy and completeness of the monthly Skyledger interface in Oracle. Matching bank statement open and system open itemPrepare a template to upload multiple invoices and credit notes. Prepare a template to upload multiple receipts.Perform Cash Application for the receipting.

Penang, Malaysia

Cash Collection TeamHandles set of accounts related to Accounts Receivable (AR) and Cash Management (CM) Create Customer AR Invoices, Debit and Credit Memo as required.Reconcile and enter customer cash receipts based upon customer remittance instructionsReview payment discrepancies and customer claims for validity with customer programs or contract and create disputes.Ensure consistent and accurate documentation of all customer activities within the AR ModuleMonthly review balance sheet schedules and Aging. Monthly review bank reconciliationHandles station cash sales accounting portfolio and reviews reconciliation between cash sales (including on board sales and duty free and bank statementsPerforms reconciliation of sales reports to ensure all are captured in the correct accounting periodMaintains interface with Country Finance to provide information to verify or support records and ensure compliance with established accounting policies and procedures of different countriesProvide supporting documents to the external audit team, prepare audit adjustment transactions.Handles station cash sales accounting portfolio and reviews reconciliation between cash sales (including on board sales and duty free) and bank statementsIssuance of invoices and Credit notes. Recording of collections and receiptsVerify the accuracy and completeness of the monthly Skyledger interface in Oracle. Perform journal entries related to receivables and revenue.Perform monthly Revenue AnalysisPrepare reconciliation and propose pertinent adjustments Prepare and analyses Customer Aging Report.

Penang, Malaysia

Travel Agent Collection TeamPerform top up for travel agencies for credit accounts. Perform reconciliation of credit accounts for correct recordingIdentify cash receipt from the bank statement to perform top up. Analyze unusual sales amounts from travel agency credit accounts for any fraud and cancellation issues.Create new travel agent customer account data in the systems.

Penang, Malaysia

Intercompany TeamPrepare manual journals as needed for related activity with adequate supporting documentationComplete assigned related account reconciliations as per established deadlinesRespond to queries from local country finance in a timely mannerProvide audit support as neededSupport APAC regional and global reporting requirements such as monthly Balance Sheet & P&L analysis