Welcoming individuals into the Birmingham Mind service.Providing a calm environment, ensuring individuals have access to refreshments.Ensuring any heightened situations are deescalated effectivelyWorking in person on a 1-2-1 basis to improve individuals physical and mental wellbeing.Creating a clear plan forward using the 5 Ways to Wellbeing model.Ensuring effective and appropriate communication with all individuals, staff, community agenciesand partner organisations.Effectively managing risk and support positive risk taking when working with individuals.Providing flexible support based on individual need and preferences, enabling individuals to makeinformed decisions and choices.Ensuring the working environment is presentable at all times and portrays a professional image.Attending relevant training and supervisions to develop own skills.Carrying out administration work report writing, filing, telephone and computer work.Managing of sensitive personal information

Welcoming all clients and visitors to the service as the first point of contact, provide them with information on how to work with them to establish what support they need.Making appropriate internal and external referrals for additional support, including booking appointments for specialist advice with our partner, Citizens AdviceRunning regular drop-in advice sessions in the community for carers to access face-to-face support.Researching, create and maintain an online library of accurate, comprehensive information sheets.Attending quarterly volunteer group meetings.Facilitating, or attend and support, specialist support groups for people with mental health conditions, dementia, and learning/physical disabilities with our partner organisations.Developing excellent working relationships with other agencies, especially within Local Authorities and primary care, to ensure needs are understood and addressed.Managing a level of administrative work to a high standard, including maintaining files on individual work with carers on our online database. Ensuring information is recorded accurately, thoroughly, clearly and safely, in a timely manner.Maintaining clients records on the online database; ensuring information is recorded accurately, thoroughly, clearly and safely, in a timely manner.Working collaboratively with other team members, managers and partners.Undertaking relevant training and staff development activities.Reception Duties - Minding the front desk, welcoming visitors, answering phone calls and taking messages.Supporting older people in applying for blue badge applications.Providing information, advice and guidance to older people with benefits, applying for PIPs, disability allowance, etc.

Working with providers to support individual citizens who are experiencing early signs of poor well being or mental health due to environmental and social circumstances that might include debt, bereavement, social isolation, housing issues and relationship breakdowns for example.Provide listening, guidance and information to individuals who are struggling with their mental health.Supporting individuals to identify key issues and link them to relevant services offered by the community including those run and managed by voluntary organisations as well as statutory services for example Cruse for bereavement support.Using the the well-being measurement tools to measure and record the impact of the service being provided.Supporting providers to identify beneficiaries, supporting completion of referrals and assisting with arrangement of either face to face or virtual appointments.Offering interventions that will include but not limited to: one to one information guidance and signposting.Treating all with respect and without prejudice and judgement.Ensuring effective and efficient communication, using a solution focused approach and motivational techniques.Ensuring a person-centred focus is maintained and encouraged co-produced action plans with realistic time frames. Working to a value based approach within recovery frame work.Establishing constructive working relationships with other team members and groups both internally and externally.

Delivering a range of informal sessions and activities aimed at engaging adults within the community who are not yet ready for formal learning. Provide coaching to adults with a specific focus on increasing confidence and resilience which will support improved engagement in learning and/or employmentMotivating adults to seek further learning and development by helping to remove barriers, may include cultural barriers or perceptions about attending classes at college. Foster positive relationships through a variety of engaging activities that result in sustained engagement of adults in educationInnovate and inspire adults to develop a thirst for learning, development and self-improvementMake a positive impact upon the mental health and well-being of adults who are experiencing social isolation. Offering a range of taster practical activities such as basic cooking, sewing, beauty, basic IT, arts and craftWork on an outreach or detached basis within a range of community settings such as religious venues, community centres, libraries etc. Promote and support progression onto further learning programmes, including accredited courses. Support recruitment and engagement activities at College events such as Open Days

Providing one to one teaching session to individuals with learning difficulties.Producing weekly reports.Contributing to 'Individual Learning Plans'Producing quarterly new articles.Marketing the company through social mediaCreating learning sheets for individualsProviding one to one coaching and mindfulness sessions.Working in a team and independently.

Supervise candidates entry into the examination room.Direct candidates to their designated seat.To make sure candidates are aware that they are under examination conditions.Open and distribute exam papers to candidates.To start an examination and read out any erratum notices.Complete an attendance register.Make sure that candidates are aware of the start and finish time of the examination.Ensure that the examination regulations laid down by the Examination Boards & Joint Council areobserved.Be vigilant, but not intrusive throughout the period of the examination.To distribute additional paper/equipment as required.Collect exam papers and exam scripts at the end of the examination.Supervise the orderly exit of candidates from the examination room.Return completed exam papers, exam scripts and exam stationary to a secure area at the end of anexamination

Responsible for student mentoring, monitoring and intervention as part of a team of Progress Coaches.Supporting students' induction, performance, progress and progression. Responsible for a caseload of students, and working with them in smaller focused sessions and one to one.To support the Head Invigilator/ Examinations Team with the day-to-day operation of examinationvenues. This may include (but is not limited to): Assisting with setting up examination venues by laying out stationery, equipment and examination papers in accordance with the outlined procedures.Assisting candidates prior to the start of examinations by directing them to their seats and advisingthem about possessions permitted in examination venues.Offering advice and guidance to unregistered candidates without allocated seats.Ensuring that candidates do not talk once inside the examination venue.Invigilating during examinations, dealing with queries raised by candidates and dealing withexamination irregularities in accordance with strict procedures.Checking attendance during examinations. Recording details early leavers and collecting their scripts.Escorting candidates from the examination venue during the examinations as required, andsupervising candidates whilst outside the examination venue.Collecting and collating scripts at the end of the examination in accordance with strict procedures. Assisting with the preparation of script envelopes. Supervising candidates leaving examination venues, ensuring that candidates do not remove equipment or stationery from the venue without authorisation and ensuring that candidates leavevenues in an orderly and quiet manner.Checking and monitoring student's attendance within their workload, and to help to design and deliver a tutorial programme. Providing support to students and to set high standards for their behaviour and engagement within the university.

Supporting and coaching children who required additional support needs from the ages of 4 to 12 years, specialising in dyslexia support.Teaching 1:1/small groups.Assisting the Head of Learning Support to maintain a database of information about pupils.Setting targets and expected outcomes for the child’s learning and structure their teaching to enable them to succeed.Staying abreast of the latest educational research and teaching and having an in depth knowledge of Dyslexia, Dyspraxia and other specific learningdifficulties. Answering and direct phone calls to appropriate personnel.Greeting and assisting visitors in a professional and friendly manner.Handling incoming and outgoing mail and packages.Assist in organising and scheduling meetings, appointments, and events.Managing office supplies, ensuring stock levels are maintained.Keeping the office environment tidy and organised.Setting up meeting rooms whilst being creative.Using office software, including word processing, spreadsheets, and email, proficiently.

Develop and implement strategies to attract volunteers from diverse backgrounds to support the center's programs and activities.Design and conduct orientation sessions and training programs to equip volunteers with the necessary skills and knowledge to fulfill their roles effectively.Match volunteers with appropriate roles based on their skills, interests, and availability, ensuring a positive and fulfilling experience for both volunteers and the centre.Provide ongoing support, guidance, and supervision to volunteers, addressing any concerns or challenges they may encounter during their service.Maintain regular communication with volunteers to keep them informed about upcoming opportunities, events, and relevant policies or procedures.Maintained accurate records of volunteer information, including contact details, hours contributed, and areas of expertise, using appropriate databases or software.Developed and implemented strategies to recognise and appreciate volunteers for their contributions, including organising appreciation events or issuing certificates of recognition.Collaborated with staff members and other stakeholders to integrate volunteers effectively into the center's operations and achieve organisational goals.Collected feedback from volunteers to assess their experiences and identify areas for improvement in volunteer management processes.Ensured compliance with relevant policies, procedures, and regulations related to volunteer management, including health and safety requirements.Community CoachSupported learners in academic and creative session whilst aiding the tutor.Provided admin support.