• Customer support & Refund process.• Make outbound collection efforts in a professional manner while keeping and improving customer relations.• Solve customer complaints regarding live order issues like wrong order, delay compensation,Quality & Quantity, refunds, etc,.• Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.• Identifying the needs of customers promptly and efficiently.• Process payments and customer refunds per policy guidelines.• Perform collection efforts for assigned portfolio of accounts or customers in an efficient and effective manner.• Work internally to resolve billing issues required to release orders on hold.• Follow Up Of Logistic Orders:• Taking Follow ups from Delivery Partner of live orders.• Checking why the orders are getting delayed, whether the delay is from DP’s Side or from merchant’s side. • Putting tags according to the follow up taken and meanwhile same informed to customers.• Assigning the Delivery Partner to Unassigned orders and managing the queue of unassigned orders.

• Catalog specialist :- o Daily updating of latest MRP and Stock for marketplaces.o Managing products with proper SEO title, description, key feature and SEO driven keywords.o Preparation of the templates and listing products in different marketplaces. (Amazon Udaan,Myntra, Ajio, etc,)o Research for content, marketing avenues and new business opportunities.o Coordinate with the internal stakeholders to collect the product information and images.o Raising the support tickets through emails/calls on different ecommerce platforms for resolving the vendors querieso Coordinate with the Inventory and IT team for updated stock and MRP data and prepare the reports.o Involved editing data and catalog content such as; images, prices, quantity, and products specifications.o Raw data analysis and using excel formulas like Pivot table, Vlookup, Hlookup,etc,.o Developed strong business communication skills - ability to communicate with internal/external stakeholder clearly and concisely. o Established strong vendor relationships to maintain and support the business.o Managed the top-selling account on Amazon & Udaan.o Coordinate with the marketplaces team (clients) for the listing process and resolve the issues.o Manages communications between vendors and teams as it pertains to product information.o Handled the day-to- day vendors queries and supporting them resolve the queries.