•Monitor detection software and review alerts for suspected fraud and money laundering activities, on a timely basis. •Detect and prevent fraudulent activity with respect to the Bank’s visa debit, debit cards, cheques, email money transfers by: Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring. •Deciding, based on the analysis completed, to block the account or reduce the limit on the card or to contact the cardholder and/or branch to discuss the activity.•Working closely and effectively with the rest of the Detection Analysts in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly. •Escalating new/emerging fraud trends to management so that new fraud detection rules can be implemented to counteract this activity. •Reviewing frauds caught and missed on a daily basis to ensure continuous improvement in fraud detection effectiveness.

•Monitor detection software and review alerts for suspected fraud and money laundering activities, on a timely basis. •Received inbound calls to review transactions identified through our fraud detection software. •Determined the legitimacy of cardholder and/or authorization request to minimize fraud loss whilst ensuring negligible customer impact. •Documented detailed notes, clearly outlining all unauthorized transactions to assist the Claims Investigators with the investigation to reduce unnecessary customer follow-ups and minimize delays. •Responded to incoming inquiries, from both merchants and customers, regarding referred, declined and/or unusual authorization requests.•Handled internal and external customer inquiries concerning fraudulent issues.•Assigned files as directed by the Investigators and Manager.•Updated and maintained the fraud data base with new information received.•Managed on-going personal development by researching evolving technologies available to implement preventative solutions as they become available.

• Provided clear and concise communication while acting as a liaison on behalf of senior level clients while working towards resolutions on the following: currency/payment corrections, capture/encoding errors, cheque fraud investigations, fee investigations, DA investigations, duplicate transactions• Mitigated risk, company reputation, and client impact• Resolved disputed items initiated by other financial Institutions and RBC within and outside recourse• Exercised due diligence in following operational risk policies, procedures, standards and guidelines • Met and Exceeded established Client Service Commitments as established for each responsibility• Ensured all transactions are completed with 100% accuracy within first touch• Identify and recommend solutions to recurring errors and servicing gaps to management

• Escalating new/emerging fraud trends to management so that new fraud detection rules can be implemented to counteract this activity.• Communicating with branches and other Bank departments to resolve inquiries relative to fraud issues and/or complaints• Working closely and effectively with the rest of the Detection Analysts in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly.• Coach and guide Inbound Fraud Agents with any questions or concerns they have •Provide feedback and track the activities of Inbound Fraud Agents

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.• Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring.• Making a decision, based on the analysis completed, to block the account or reduce the limit on the card or to contact the cardholder and/or branch to discuss the activity.• Reviewing frauds caught and missed on a daily basis to ensure continuous improvement in fraud detection effectiveness.