Bohdan Andrashko Email & Phone Number

Chicago, Il, Us

Miami, Florida, United States

- Overlooking an entire marketing assets approval process - Working closely with the partner bank CBKC (Central Bank of Kansas City)- Optimizing and documenting processes on Confluence, Google Drive- Creating, implementing and managing Jira board, managing marketing collaterals - Organizing processes between multiple stakeholders in product, marketing, operations- Reporting directly to COO and a Managing Director of Americas - Analyzing data and presenting possible solutions to the stakeholders

Miami, Florida, United States

- Supporting Marketing and Operations teams- Actively expanding Paysend's presence in the U.S. market with a focus on B2B and Enterprise client support.- Streamlining customer support processes and macros, and implementing a new AI chatbot to enhance efficiency and user experience.- Collaborating with the onboarding and marketing teams using Hubspot to improve client engagement and satisfaction.- Continuously refining and documenting operational procedures on Confluence and Google Docs to ensure maximum efficiency and clarity.- Working alongside the CTO and Head of Customer Service to optimize customer support with innovative AI technology.

Budapest, Hungary

— Implemented and maintained financial operations, ensuring strict compliance with company policies and procedures while collaborating with cross-functional teams to develop and implement process improvements and standard operating procedures.— Fostered strong relationships with external banking partners through daily communication to ensure the smooth operation of all systems and processes.— Conducted regular audits and monitored operations data to identify trends and make recommendations for improvement while providing training and guidance to new team members to ensure the consistent delivery of high-quality services.— Participated in bi-weekly meetings with Engineering teams for project planning and worked independently on a project involving data analysis using Looker, resulting in significant reductions in OPS resource involvement.— Maintained a positive and collaborative working environment while managing and supporting day-to-day operations and regularly reviewing operational metrics and KPIs to ensure the achievement of organizational goals.

Budapest, Hungary

— Developed and implemented Error Resolution training programs for new and tenured team members, ensuring compliance with North American market regulations.— Delivered exceptional customer support across various channels, achieving and exceeding team KPIs for response time, resolution time, and customer satisfaction.— Assisted in the recruitment process by conducting interviews and screening candidates for Customer Support positions using HireVue.— Collaborated with cross-functional teams on various projects, including Operations, Compliance, and Engineering.— Proposed and contributed to the development of ZenDesk macros, resulting in improved efficiency of CS agents and customer satisfaction ratings.— Demonstrated a positive and professional attitude, always advocating for the best interests of the customer in challenging situations.

Ukraine

— Leading my own web development studio, and providing website development services to my clients worldwide— Developed various types of websites including ecommerce stores, corporate websites, blogs, and landing pages.— Designed and created mobile-oriented websites with excellent user experience, fast loading speeds, and optimized for search engines.— Worked closely with clients to understand their needs and provided consultation on website design, layout, and functionality.— Oversaw the entire website development process from start to finish, ensuring timely delivery and meeting project milestones.— Provided ongoing website support and maintenance to clients, troubleshooting technical issues and making updates as needed.— Utilized a variety of tools and technologies to enhance website functionality, including HTML, CSS, JavaScript, and various WordPress plugins.