B'Annca Mattox Email & Phone Number

Birmingham, Alabama

Test all new functionality and software releases in system prior to the installation into the production database, report defects to management and IT partnersHelp manage process improvement initiatives and system initiatives per gathered requirements in connection with all servicing departmentsAdminister the system to include, but not limited to, file maintenance, entity administration, data integrity and vendor liaison (Servicing Business Systems) within the established SLAHelp develop reports and manage all Grandbridge-maintained Enterprise monthly and quarterly reports

Assisted field management with training and support activities related to all areas of branch operationsTraveled to newly acquired branches to develop an understanding of, and define, client products and services through information gathering sessions, and train on company’s systems up to 8 hours per day onsite Assisted with the initiation, analysis, development, testing, implementation, and post-implementation follow up of new releases and new systemsCreated and conducted training presentations and other materials needed for specific branch needs to ensure quality production and complianceProvided resolutions to questions from branches regarding the system using established procedures including troubleshooting Managed, developed, and conducted progress reports for the Branch Operations Manager Trainee Program

Managed a team of 13 Loan Document SpecialistsPlanned, coordinated and monitored team daily activities, including pipeline managementProvided performance feedback including performance reviews, corrective action, schedule adherence and training to staff members to increase team’s overall performance.Coached, developed and supervised staff members maximizing Customer Loyalty, Production and Quality Increased Funding 3 out of 4 months for an average of 228 funded units per month. Participated in initiating, planning, executing, monitoring, and closing of the Birmingham Leadership Development ProgramBirmingham Leadership Development Program sponsor and creator; lead a group of 5 Loan Document Specialists through various leadership activities

Processed, closed, and performed compliance reviews for over 25 Fannie Mae/Freddie Mac conventional loan products dailyValidated loan errors and communicated incorrect findingsInterpreted policies and analyzed over 50 potential clients property and documentation Proactively ordered all required verification documents to ensure completion of applicationCompleted over 75% of assigned target loans to exceed monthly goals

Assisted over 150 Community College students in their transfer process to a Four Year College Researched available scholarships, grants, and other funding for students' college education Used independent judgment planning students' educational relocationAnalyzed over 75 students' transcripts and informed students of transferable classes

Updated over 400 veteran’s medical records to ensure accuracyScanned medical records to data system to compose files for viewing by health care professionalsMailed and coded billing documents for participating vendors Communicated with health care professionals to finalize medical documentation

Bs, Finance And Economics

Mba, Master Of Business Administration