Brian Bell Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Conduct full lifecycle software development in popular enterprise applications including Salesforce, NetSuite, Boomi, and Agiloft.Design innovative back-end solutions and collaborate on the development of RESTful APIs crucial to Foundation outcomes collection activities.Integrate agile deployment techniques, such as CI/CD, to shorten turnaround times and improve the maintainability of our enterprise application architecture.Participate in code reviews, providing input on bugs, inefficiencies, and potential solutions to emergent issues.

Portland, Or, Us

Drove five company-wide initiatives that support 100% year over year growth by coordinating with all members of the organization from C-level executives to front line support.Lead significant product innovations on tools that improved the experience of over 3,000 customers including extensive dashboards and self-service management tools.Collaborated with three support teams to identify key customer issues and develop solutions to mitigate high call volumes and inbound requests.Utilized agile development methodologies to drive powerful improvements in the team’s execution that were recognized by the Chairman and CTO.

San Francisco, California, Us

Assimilate feedback from 200 customers using primary and secondary sources to understand their challenges and produce user stories with requirements. Establish product roadmaps for two SaaS applications based on customer feedback, competitive analysis, and research on market trends. Customers covered several different verticals including retail, media, travel services, and insurance.Analyze customer utilization trends using SQL server to mine data from 1,500 enterprise customers that engages users on over 65 million unique mobile devices.Coordinated with two product teams to establish eight key metrics to track product success which were used as the foundation for monthly reporting to executive management.Led three agile teams as a product owner to provide direction for daily operations. Teams focused on customer success by quickly resolving issues and feature delivery.Advise teams through the implementation process as an expert on how our customers used our product and how the market approached similar challenges.Manage over $16 million in variable expenses from several separate suppliers. Estimate future costs on an annual basis based on an analysis customer utilization and previous expenditures.

San Francisco, California, Us

Analyzed requirements to support the management of a vendor compliance program and recommended an appropriate information system to enable related reporting and auditing objectives.Led the development of business processes and associated technical controls using Salesforce.com.Created procedural documentation, user training, and reporting to executive management to support the implementation of a vendor management system.Contributed to critical internal governance objectives that support ExactTarget’s continued ISO 27001 compliance program and serve external auditors, clients, and prospects.

San Francisco, California, Us

Researched and constructed requirements for a new application feature that will allow clients to create enterprise level SMS contests to increase customer engagement with their brand.Collaborated with employees from sales, services, and development teams within ExactTarget to manage client utilization of the application and promote industry best practices.Designed a 32 page, comprehensive user guide for the company’s SMS digital marketing application that will be dispersed to new and existing mobile clients.

Indianapolis, In, Us

Assessed and resolved a wide array of technological issues for faculty, staff, and students.Communicated complex technical issues to clients of varying skill levels.Recognized for delivering outstanding customer service in person, over the phone, and via email.

Indianapolis, In, Us

Maintained a leadership role within the staff and helped them work with Butler’s Information Technology department to solve problems quickly and effectively.Responsible for issues that occurred within the lab.

Bachelor Of Arts (Ba), Management Information Systems And Music

Other; Certificate In Leadership Principles