B. C. Email & Phone Number

Mandaluyong, Philippines

Ncr - National Capital Region, Philippines

Critical primary point of contact for US Marketer and Retailer; Accepts immediate ownership of inquiries and assumes advocacy role in resolving issues, which may include issues on card transactions and general business problems, Accountable for timely resolution within service level agreements and compliance parameters. Provides expertise on Chevron card acceptance policies and procedures which specify the details about requirements on credit card, debit card, gift card, fleet card… Show more Critical primary point of contact for US Marketer and Retailer; Accepts immediate ownership of inquiries and assumes advocacy role in resolving issues, which may include issues on card transactions and general business problems, Accountable for timely resolution within service level agreements and compliance parameters. Provides expertise on Chevron card acceptance policies and procedures which specify the details about requirements on credit card, debit card, gift card, fleet card, and business card processing. Assists retailers on inquiries related to settlement of credit card transactions and provides status of credit card transactions Provides credit card batch information and credit card transaction details to retailer Handles credit card charge-back disputes; facilitates credit memo request from on retailers; and responds to inquiries pertaining to hard-copy document requests Explains card industry practices and norms to retailers Investigates fuel billing disputes; credit and re-bills; freight diversions and other invoice inquiries or EFT inquiries Provides first level support on Chevron Business Point, including user registration, user privileges and web navigation Provides assistance to Marketers; when they are having issues on loading fuel products from the terminal due to product allocation, supply outage and other related concerns. Supports other business concerns of the Retailers and Marketers Accepts immediate ownership of inquiries and assumes advocacy role in resolving issues. Utilizes multiple computer applications to assist customers, gather data and resolve customer issues. Articulates case symptoms, issues and case resolution updates or process improvements. Show less

1880 Bldg. Eastwood Avenue (Orchard Rd, Eastwood City), 1110 Quezon City, Quezon

Development, production and delivery of projects from proposal right up to delivery. Delivering events on time, within budget, that meet (and hopefully exceed) expectations. Setting, communicating and maintaining timelines and priorities on every project Communicating, maintaining and developing client relationships Managing supplier relationships Managing operational and administrative functions to ensure specific projects are delivered efficiently… Show more Development, production and delivery of projects from proposal right up to delivery. Delivering events on time, within budget, that meet (and hopefully exceed) expectations. Setting, communicating and maintaining timelines and priorities on every project Communicating, maintaining and developing client relationships Managing supplier relationships Managing operational and administrative functions to ensure specific projects are delivered efficiently Providing leadership, motivation, direction and support to your team Travelling to on-site inspections and project managing events Being responsible for all project budgets from start to finish. Ensuring excellent customer service and quality deliver Show less

Bachelor Of Science (Bs), Marketing/Marketing Management, General

Activities and Societies: UST Commerce Football Team, TJMA, USTJMA, PreCom Society, Marketing Pageant, Commerce Pageant, University-Wide.

Education record

Activities and Societies: Student Council, Boy Scouts of the Philippines, PEP Squad, Dialektikos (Debate Team), Young Thomasian.