Leading a team of 10• Used Mission Based Self-Management principles, created a team-based environment that encourages team members to better understand their strengths and then to work in their strengths. Results: Team members developed a preventative maintenance program, took initiatives to reduce equipment out of service (reduction in the number of days a work request was open and a reduction in the standard deviation!), and improve the shop environment to better serve our internal customers.• Working with the team, developed a vision and mission that guided our decisions to meet our internal customer's needs.• Built a culture where each person on the team has the freedom to use their skills and strengths to meet the departments vision and mission within the larger organization.• Created transparency in how the Maintenance Department spends money the rest of the company works hard to earn.• Created visibility to equipment status and condition for the operation to aid in decision making• Organize training to advance the teams individual and collective skill set. Trainings and team meetings help develop a common language to improve communication and comradery.• Use project management, lean and six sigma resources to support operational objectives.

- Leveraged my understanding of cross department and cross divisional engagement for projects and continuous improvement to complete projects.- Worked with division leadership to identify potential projects that would help meet division goals, using decision making tools to down-select and focus on the most promising projects and continuous improvement events.- Working with sponsors and stakeholders, developed business cases and economic justifications for projects to help divisions meet their cost targets. Project managed medium and large projects including:- Initiated and worked with a team of 6 project managers under a program manager to add the Embraer E175 to Horizon's certificate in 14 months (typical 18 month project)- Project managed the operational start-up of 28 cities new to the E175- Project managed the E175 CAT III certification up through FAA submission- Used Lean tools for 5S events to evaluate transactional processes- Facilitated department improvement projects in Flight Operations Crew Planning, and Ramp services.

Facilitated Lean and Project Management, including:- Developed an understanding and experiential knowledge of where workable solutions come from. Front line personnel, when given the freedom, resources, training, and support, come up with the best improvements and solutions to business problems.- Translating high level business needs into actionable goals and metrics.- Championed transformational ideas presented by front line personnel to improve division performance and working conditions.- Developed collaborative working relationships across departments, divisions and companies.Lean and Project support includes- Project managed the implementation of a LMS (Learning Management System) for Horizon- Project managed the Q400 RNP (Required Navigation Performance) aircraft modification- Project managed the opening of three crew bases in 100 days- Project managed the Q400 WAAS (Wide Area Augmentation System) aircraft modification- Used Lean and Project Management tools for several development projects within maintenance. Some examples include the rapid response vehicle, Q400 AOG (Aircraft on Ground) lower cowl sling and cart, and software evaluation- Developed and delivered a one-day Project Management for Operations class for Base Maintenance leads and supervisors

The following are some of the responsibilities held:- Flexible and adaptive leader able to transition between maintenance teams in Base Maintenance (leading 23 to 56 people), Heavy Maintenance (leading 32 people), and Line Maintenance (leading 12 to 26 people) in Portland and Denver- Developed strong working relationships with multiple departments while developing audit responses, incident investigations, and data gathering.- Part of a team that performed third party maintenance oversight in Abbotsford, BC, Calgary, AB, and West Virginia. - Facilitated numerous Lean events. Some examples include Support Shop 5S, Hangar 5S, taught Lean 101, co-taught AIW Cert, mentored coworkers working on their AIW certification- Q400 A Check Green Belt Certification Project: - Reducing cycle time by 30% - Improving A Check availability at 6 am by over 90% - Savings of over $260,000 annually

- Maintenance trained on the following aircraft types: Metro III, Donier 328, Dash 8-100, 200 and 400, Fokker F-28 Mk1000 and Mk4000- Additional certifications include Run / Taxi on all aircraft types, Lower Landing Minima return to service, and pitot / static return to service- Worked in Base Maintenance, Line Maintenance, Heavy Maintenance and AOG (aircraft on ground)- Filled temporary lead and temporary supervisor roles

Aircraft grooming. Includes cleaning the aircraft's interior and washing the exterior.