Baley Gagne-Nelson Email & Phone Number

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

• Cordially followed set-up and take down directions based on event guidelines, and creative range.
• Remained flexible and open-minded based on the event demands and staffing needs, while on-call basis.
• Efficiently worked collaboratively with a team to set up and take down extensive events in a scheduled and timely manner.
• Maintained creative freedom and detail orientation while swiftly assisting with heavy installation, tear-down and cleaning of event décor and equipment such as tables, chairs, back drops, centerpieces, registration.

Vancouver, British Columbia, Canada

• Efficiently assisted customers in choosing bike styles and made necessary adjustments to ensure that customers were comfortable with their bike rentals.
• Thoroughly explained bike safety tips, route planning tips, while enthusiastically offering destination recommendations based on customer desires.
• Swiftly processed POS transactions for rentals while assisting with tour check-ins and all rental needs.
• Meticulously checked that bikes and all safety equipment met road safety measures upon entry and exit of the bike shop.
• Confidently opened and closed the rental and tour shops, thus ensuring cash flows were balanced and all rental bikes were returned and accounted for.

West Vancouver, British Columbia, Canada

• Efficiently find and pack orders for E-Commerce, while ensuring safety standards and company policies are followed by all staff.
• Exceed expectations and job profile by assisting customers and other departments when necessary on and off the sales floor.
• Instigate operational systems and innovate new tactics to increase efficiency and productivity within the sales departments.

Calgary, Alberta, Canada

• Coordinated sales team in a managerial role on and off the sales floor, while ensuring a high level of customer service was followed by all staff members.
• Cordially trained and coached staff on cash registers, store policies and procedures.
• Implemented systems in a cooperative and efficient manner in shipping, cash, and order fulfilment, while fulfilling daily audits, supply orders and back-up procedures.
• Received and accounted for large shipments while merchandising and organizing product methodically for the sales floor.

Calgary, Alberta, Canada

• Greeted customers in a friendly and welcoming manner, while maintaining a clean and presentable store front.
• Provided prestige customer service by ensuring customers were adequately helped while agilely processing their transactions on POS.
• Confidently resolved conflict and customer concerns in a positive and professional manner.

Calgary, Alberta, Canada

• Swiftly prepped serving trays and ensured that orders were delivered efficiently while maintaining a tranquil demeaner in a heavily trafficked and fast paced environment.
• Welcomed guests in a courteous and professional manner while guiding them to their tables, to provide them with a positive guest experience.
• Proficiently cleared tables and delivered food and drinks to guests with a highly professional and positive attitude.

Bonnyville, Alberta, Canada

• Enthusiastically made customers feel comfortable in preparation for photoshoots, and payed attention to detail while taking passport and ID photos.
• Assisted customers on photo kiosks while providing input and helpful ideas as necessary.
• Worked independently to ensure all customers and duties were followed up with, while taking initiative to learn new concepts, such as canvas stretching, minimal photoshop tasks and other creative projects.

Bachelor'S Degree, Tourism Management

Faculty of Global & Community Studies: BTM is a bachelor degree that focuses on all sectors of tourism and the challenges, impacts and.

Tourism And Travel Services Management

An extension of my Bachelor program at Capilano University in Vancouver, Canada. This is a 6 month university exchange in Vlissingen.