Grace A. Email & Phone Number

Portland, Maine, Us

Middletown, Connecticut, Us

PursueCare is a mental health treatment provider delivering services via a hybridized model, combining in-person and virtual care. • Earned the promotion from VP of Pharmacy to Chief Operations Officer within one year• Oversees the success of Virtual care offered through a proprietary app with a multi-disciplinary team of clinicians, therapists, pharmacists, and case managers • Fosters and leads partnerships across departments to ensure continuous process improvement, reduce inefficiencies, and drive initiatives that improve KPIs and revenue• Worked with the IT Team on the PursueCare App to improve the UIX and full pharmacy integration• Led complete pharmacy restructuring, redesign, remodeling, and workflow improvements• Completed pharmacy software system upgrade complete with usage evaluation, vetting, selection, implementation, and transition elements of success • Developed and maintained stakeholder relations with iPill, PEAR Digital Therapeutics• Maintained productive relationships with regulatory agencies and personnel.

Bentonville, Arkansas, Us

• Embodied the Walmart Health & Wellness commitment to making health care more accessible, convenient, and affordable for customers in the communities served by our Pharmacies, Vision, and Health Centers• Collaborated with Health & Wellness Leadership team to develop business plans and deliver results through the expansion of high-quality clinical services • Analyzed workflow efficiency using KPI metric reporting and field assessments to implement specific and intentional process improvements.• Aligned our team to achieve all corporate initiatives by collaborating with members of Health & Wellness, Store Management, and Corporate Support teams• Utilized Tableau, payer/PBM data, and internal metrics reporting to evaluate and analyze trends and opportunities around specialty pharmacy, immunization delivery, medication adherence practices, and digital enrollment• Maintained relationships with industry partners and health organizations to identify broader strategic growth opportunities• Observed and audited pharmacies to identify and address gaps in operational procedures• Worked with pharmacy managers to develop and execute SMART action plans to close gaps in patient care while fostering a stronger ownership attitude

Jacksonville, Fl, Us

• Led and executed on company direction regarding clinical initiatives to expand specialty pharmacy, immunization and medication therapy management programs• Pathstone specialty pharmacy task team leader.• Supervised District Pharmacy business operations including P&L review and reporting to regional and company leadership.• Collaborated with Pharmacy leadership and teams to improve financial performance and market share by the expansion of clinical services increasing immunizations administered by 112%, overall sales by 205%, and the number of Rx prescriptions dispensed by 189%.• Improved customer service metrics significantly, measurable by cross-analysis of NPS data and customer surveys from previous years while instituting a continuous customer service training and accountability program.• Provided leadership training for all Pharmacy Managers.• Established the area’s only Pharmacy-based Travel Vaccination Clinic, including Yellow Fever Vaccine Certifications.

Established operational work processes in collaboration with KTA leadership, establishing strategy to achieve short-term goals and ensure long-term success.Collaborated with state regulatory agencies to immediately correct compliance issues, halting corrective measures and preventing disciplinary action. Developed comprehensive Compliance Program. Partnered with legal counsel, DEA and board of pharmacy contacts to draft robust compliance policies and procedures, created compliance SOPs for pharmacy staff, implemented and trained extensively on updated policies, and established continuous monitoring and audit process to ensure continued compliance. Utilized Lean Six Sigma principles to project plan pharmacy workflow process improvements and staffing efficiency. Implemented one of Hawaii’s first pharmacy-based immunization programs. Partnered with industry and healthcare partners to launch in less than six months. Identified opportunity to administer 340B program for area FQHC to provide medication to underserved communities. Established 340B pharmacy program with full operations, benefits, and financial incentives in less than 6 months. Partnered with local healthcare groups to provide community educational outreach events and resources promoting KTA Pharmacy.Enacted Agile Inventory management process to decrease days of inventory on hand and improve pharmacy P&L (decreased average location inventory by over 40% within 6 months). Evaluated pharmacy software systems, performed user testing, and presented ROI proposal to KTA board. Led contracting, training, and transition to selected system within one quarter.Worked with Pharmacy Services Administrative Organizations (PSAO) to quantify and report pharmacy quality measures (i.e., medication adherence) to third-party payers to ensure proper reimbursement levels.Implemented strategies to attract and maintain a skilled and engaged workforce in a unique culturally diverse environment.

Greenwich, Ct, Us

Albertsons, Pharmacy Manager, District Clinical Services Point Person - Corvallis, OregonRite Aid, Pharmacy Manager- Eugene, Oregon