• Responsible for the smooth day-to-day running of a betting shop.• Recruiting, training, and supervising a team of staff, instilling customer-focussed values and behaviours.• Involved in marketing and promotional activities to drive the profitability and growth of the business.• Ensuring compliance with all industry regulations and health & safety legislation.• Maintaining a high standard of presentation instore and overseeing shop security.• Managing budgets and maintaining accurate financial and statistical records.• Dealing with any customer complaints in a helpful and professional manner, bringing about a satisfactory resolution for the customer.• Maintaining up-to-date knowledge of products and services offered.• Maximising the success of key products and multi-channel initiatives.• Developing a team of cashiers and personally carrying out cashier duties as required.

• Diary management, coordinating travel plans, and booking accommodation.• Coordinating meetings and taking minutes; preparing action plans and compiling relevant information and material for meetings.• Liaising with finance team regarding monthly accruals and budgets. • Handling a large volume of telephone and email enquiries on a daily basis, acting as a friendly first point of contact for internal and external customers.

• Processing bets from customers and issuing payments to winners.• Delivering excellent customer service throughout transactions and building customer loyalty.• Promoting new gaming machines and meeting KPI targets

• Selling products over the telephone, providing helpful information about products and services, and placing orders via the computer system.• Recommended new phone contracts to customers, resulting in a 75% increase in additional sales.• Secured a minimum of 300 calls in 4 weeks during the Christmas period.• Successfully sold 8-10 contracts per day on average.