SMB & Digital Platforms

Top of Funnel Web Experiences & ADA Compliance

• Leads the web development team responsible for all public facing web pages related to loanDepot, as ScrumMaster and supports the team with requirement gathering and elicitation from all business channels, as Business Systems Analyst (BSA).• Responsible for the prioritization of the web development team's roadmap as well as the business relationship between 7 business channels.• Manage all web related projects from inception to completion, ensuring the proper resources are aligned to exceed delivery expectations.• Acting Product Manager for top of the funnel lead generation, working closely with Digital Marketing in the development and strategy of landing page optimization. Refine A/B testing strategy through Adobe Target and iterate through the use of Adobe Analytics and Mixpanel.• Worked closely with the team’s Software Engineering Manager to revamp the Scrum process as well as implement agile methodologies to the team’s SDLC, resulting in reduction of defects and increased velocity.• Lead BSA on a partnership initiative that aligned loanDepot with one of the top 15 banks in America, resulting in increased lead generation and flexibility in call center scheduling. Effectively gathered business and technical requirements that drove the project to completion within a month, as well as coordinated the project among three other teams.

• Led effective design meetings with lead architects on various application features that impact UI, back end services and database operations.• Reviewed product requirements to provide insights on technical solutions, bridging the gap between Product and Technology teams.• Concurrently led two full-stack software development teams as ScrumMaster, ensuring project scope and deadlines were met each sprint.• Led prioritization, backlog, sprint planning, task breakdown, retrospective and daily stand-up ceremonies while following agile development methodologies.• Led an offshore Production Support team that supported all application issues reported by the Customer Service teams.• Created workflow requirements and planned the migration of the Production Support team's ticketing system from SolarWinds to Jira, allowing for a more streamlined process on a single application from inception to completion.

• Lead Business Analyst on a platform enhancement project that enabled partnerships with global leaders in the industry, opening 18+ markets for revenue opportunity. • Led the Production Support team following the launch of two major risk management SaaS products, resulting in lower escalations and quicker turnaround on application defects. Tracked and maintained high performance by creating weekly and monthly metrics for Technology leaders.• Led requirements elicitation to gather, analyze and prioritize requirements from stakeholders, while managing day-to-day agile development methodologies throughout the SDLC.• Became the point of contact for several application teams by adopting the Subject Matter Expert role, while gaining in-depth knowledge of related database schemas. • Documented detailed business, functional, technical requirements, current and future process flows, use cases, test cases, complex data analysis using SQL and root cause analysis.

• Assisted Underwriters, Actuaries and Product Managers in querying and analyzing data to obtain required information for precise reporting.• Utilized business and technical terminology when communicating with teams that lack the respective background.• Created and tested workflow requirements for our department Microsoft SharePoint site.• Facilitated meetings with Certification, Steady State, Release and Product teams to identify and resolve data defects.

• Worked with the Business Intelligence Help Desk team in SQL query analysis to assist users in reaching their business needs.• Created SQL grants for Database (DB2) cleanup and for users to gain access to data marts.• Worked closely with Business Objects (BO) and SAS administrators to process access requests.• Became knowledgeable in the BO and SAS platforms for troubleshooting user inquiries.• Utilized Excel formulas, charts, graphs, pivot tables and macros to create/manage reports for upper management.

• Assisted underwriters with the evaluation of applications in determining the degree of risk of an individual.• Validated client’s medical history by acting as a mediator between underwriters and producers.• Analyzed the life-cycle of the application process to find sufficient ways of improvement as well as promote business growth.• Provided reports of weekly business gains and losses through the use of spreadsheets and power points.

• Educated and professionally prepared interested and aspiring consultants of the consulting field.• Provided networking events throughout each quarter with mid to top tier consulting firms.• Worked closely and created strong relations with consulting firms’ campus recruiters.• Facilitated panel discussions and recruiting presentations between firm representatives and students.

• Awarded with the Human Spirit Award for two consecutive quarters for the highest matching rate in the region by Be The Match, National Marrow Donor.• Broke the nationwide record with the largest registration pool within a span of three days.• Organized and fund-raised over $2,000 every Fall quarter for Leukemia & Lymphoma Society research.

• Provided excellent customer service, technical support, and trouble shooting for clients accessing trading platforms.• Held seminars for clients to learn more about the financial field, understand trends and to utilize quote systems.• Created and presented financial reports by analyzing asset movement against other regional branches.• Trained new Stockbroker Interns in business conducted with clients and company workflow system.

• Presented small businesses with the opportunity to exhibit their products and ideas to entrepreneurs.• Learned to collaborate with a team of interns on several client projects.• Head intern in the development and success of the Southern California Entrepreneur Conference.