Benjamin Hoffman Email and Phone Number
Benjamin Hoffman work email
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Benjamin Hoffman personal email
6 years of experience in Contact Center Workforce Management specializing in capacity planning, budgeting, Long-term/short-term forecasting, scheduling and real-time adherance. Responsibilities included managing a team of analyst to develop short-term forecasting and schedule optimization. Maintained staffing headcount for 1,300+ FTE across 4 omni-channel contact centers. Partnered with Finance senior leadership and HR to develop yearly budgets.
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Manager, Staffing Forecasts And AnalysisCvs HealthPhiladelphia, Pa, Us
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Manager, Workforce ManagementComcast Business Nov 2020 - Jan 2024Remote• Responsible for developing long-term forecast, capacity model and staffing headcount to ensure service level commitments while supporting organizational goals. • Managed a team of analysts involved in short-term forecasting and scheduling. • Facilitated monthly meetings with operational leaders and HR to reconcile staffing variances and determine future hiring.• Partnered with finance team and senior leaders to develop yearly staffing budgets. -
Workforce Capacity AnalystBenefits Data Trust May 2019 - Nov 2020Philadelphia, Pennsylvania• Created and implemented a specialized capacity model designed to quantify external mail volume based on forecasted client response rates.• Organized weekly meetings to review staffing requirements based on forecasted attrition, workload, goal progress and organizational growth initiatives.• Evaluated trend investigations to analyze tenure, repeat callers and shift proposals.• Collaborated with logistics and financial analysts to determine future mail volume, capacity constraints and budget goals. -
Officer; Resource Support Sr. Specialist - WorkforceMerrill Lynch Feb 2018 - May 2019Pennington, New Jersey, United States• Developed a multiple linear regression model to improve call volume forecast accuracy.• Directed weekly short-term forecast meetings to review potential risk days and staffing requirements.• Provided time off recommendations and reviewed schedule optimization. -
Officer; Team Leader/Technical Business AnalystMerrill Lynch Jul 2016 - Feb 2018Pennington, New Jersey, United States• Developed 20+ KPI metrics for senior operational leadership. • Improved processes and data collection to deliver accurate time sensitive reports.
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Registered RepresentativeMerrill Lynch Jun 2015 - Jul 2016Pennington, New Jersey, United States
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Service Center AssociateGiant Food Mar 2008 - Oct 2014Coopersburg, PaHandled returns, money orders, western union, lottery tickets and attended to customer service complaints and issues. -
ServerSaucon Valley Country Club Jul 2009 - May 2013Prepare for and assist in organization of special events Coordinate with other servers to provide the best attention to guest Tend to event attendees in professional and caring manner
Benjamin Hoffman Education Details
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Logistics, Materials, And Supply Chain Management
Frequently Asked Questions about Benjamin Hoffman
What company does Benjamin Hoffman work for?
Benjamin Hoffman works for Cvs Health
What is Benjamin Hoffman's role at the current company?
Benjamin Hoffman's current role is Manager, Staffing Forecasts and Analysis.
What is Benjamin Hoffman's email address?
Benjamin Hoffman's email address is be****@****ast.com
What schools did Benjamin Hoffman attend?
Benjamin Hoffman attended Penn State University.
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