Quality Manager
Current• Oversees the quality departments of four different plastic injection molding facilities across North America: Chicago, IL; Coeur d’Alene, ID; Milwaukee, WI; Woodinville, WA.• Ensures the Quality Management System maintains certifications to ISO9001:2015, AS9100D, ISO13485:2016, and IATF16949:2016 requirements.• Manages a team of Quality Engineers, Quality Technicians, and Inspectors.• Directs the Corrective Action Process, Internal Audit Process, Calibration Process, and Product Validation Processes and ensures compliance to customer and regulatory requirements.• Develops and manages Key Process Indicators (KPIs) to measure and improve quality performance.• Successfully reduced customer complaints by 50% by developing and implementing a new Corrective Action process.