•Formulate & implement effective strategies to increase the Sales of Mortgages Loans, Business Loans and Trade Finance to ensure the achievement of targets across entire Orissa division.•Governing diverse functions like Business Profitability, Business Development Strategy, Delinquency Management, and Customer Relationship Management for the entire Orissa Division.•Responsible for all branches operations involving- Top Line and Bottom line of the branches, expansion and productivity, Credit underwriting, accounting and operations, Collections, audit and compliance, delinquency and PDD management for mortgage business, employee engagement and motivation.•Analyzing the financial credentials of the client and sanctioning and disbursement of Loans. And controlling the delinquency and Post Disbursal Documentations level.•Determining and improving the process to continuously improve TAT and customer experience.