• Software Product Management: Product list management, vendor onboarding, product research, demand management.• Vendor & Partner Engagement: Assistance engaging and tracking partner & vendor initiatives including Supply chain requests, SW initiatives, service engagements etc.• Product installation remediation• Preparing / modifying process documents.• Responsible for the software compliance which are assigned for third party audit.• Providing ideas for tool enhancement to reduce effort and optimizing the available time.• Additional responsibilities include conducting trainings for the new members and helping the management with recruitments and reports.• Identifying, tracking, and deploying patches• Acting as a liaison between engineers, business stakeholders and Tech operations team ensure the (SOR) System of Records is updated. Ex: Technology Standards Center (TSC) versions/lifecycle management, Product Asset Configuration Management System (PACMS), Qualys (QVR)-vulnerability management, and Patch Tracking System (PTS) patch management.• Manage lifecycle data of all products in the repository.• Manage patch data in Patch Tracking System.• Be informed of all releases/versions/patches available for the product.• Decide which versions of the product should (or shouldn't) be in the enterprise.

• Deploying and maintaining production application Severs for data processing.• Good Experience in UNIX debugging and Application Monitoring Tools.• Good analytical skills to troubleshoot problems.• Handling Tidal jobs.• Actively monitoring all environments, check for issues or alerts and conducts root cause analysis.• Working and monitoring on Ticketing Tool called HPSM, routing the tickets on timely manner to respective support teams and support engineers.• Proactively monitoring and checking the application health check before the customer responds through monitoring Tools like BSM.• Interacting with the users to solve or help business needs.• Maintaining all servers and applications is up and running.

• Job role is to monitor, track and get approvals from the stake holders and get the changes implemented on time.• Also collate the data for that particular month and share the same with the higher management• The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.• Conduct impact analyses, assess for change readiness.• Identify, analyze and prepare risk mitigation tactics Manage stakeholders, Track and report issues.• Define and measure success metrics and monitor change progress.• Also worked with US counter part of Project Management for the upcoming changes even more effectively to obtain quality deliverables.• Monitoring overall progress and use of resources, initiating corrective action where necessary.• Evaluating database and application server's software.• Effectively checking the error logs.• Change the paths or update the configurations whenever needed.• Provided data dumps to analytics team with daily, weekly and adhoc data requests. • Checking Tomcat and sever logs for errors with database connectivity.• Monitoring and troubleshooting with performance related issues of an Application.• Data Maintenance, export & import.• Writing and executing SQL queries.• Monitoring scripts and alerts for production issue.• Bug fixes and enhancing application feature.• Handling database related production issues.• Proactively monitors all production environments, check for issues or alerts and conducts root cause analysis.• Maintaining all servers and applications is up and running. Monitoring of File System, CPU Utility, Disk Usage.