-SAAS Platform Management-Information Security Policy Management-Change Management-SOC, NIST, and CIS compliance-Department goal setting for alignment on Objectives and Key Results (OKRs)-Enterprise fleet management-Google Workspace, Addigy, MacOS, Microsoft Endpoint Manager, Slack, 1Password-Vendor Management-Operational Technology for standard operating procedures and best practices (SOPs and SLAs)-Facilities Management

Susquehanna International Group - Systems Administrator - Boston Regional Office (2015 - 2017)-Wall Street trading firm servicing clients in the Boston region, one of more than 10 locations -Responsible for all on-site technology initiatives and support-Project lead on new technology roll outs-Powershell, VMWare, Cisco, Meraki, Avocent, Windows Server, and EUS administrator -Interact with vendors and industry proprietary applications ensuring operation and escalationDelegated as an individual contributor for firm wide technology operations. Experience with working alongside other team members to solve problems and ensure business functionality. Daily functions involving VoIP systems, SCCM provisioning, OSI Model diagnostics, endpoint security, Cisco networking, and various other aspects of firm compliance and technical operation. Autonomy in local site technical and non-technical needs.

Nodes: 275 Users: 500-Levels 2 and 3 support for technology and services on St Paul campus-Administrative actions among vendors and contract employees-Research and analysis of new technology and its implementation as well as employee training-Project Management leader in: Gmail migration, Client/Server Operating System upgrade paths, ChromeOS, custom Group Policy, DNS/DHCP configurations, and unattended image server design-Currently manage an on-site technician working under my instruction-Designed, implemented, and utilize a professional ticketing system for efficiency and communication-Present financial findings and proposals for committee approval for project and staffing changes-Develop software deployment tools and methods for efficiency-Desktop engineering tactics for hardware/software compatibility and functionality-Designed a Volume Licensing schema utilizing client access licenses and virtualization to save the organization on licensing costs

Nodes: 9,000 Users: 12,000-Clinical and non-clinical levels 1 and 2 support of hospital operations-Professional Customer Support service for employees-Interdepartmental communication and resolution-Professional documentation of customer interactions-Autonomy in special projects to complete on determined deadlines in conjunction with other staff-Root-cause analysis of desktop and application issues-Engineered remote administration tools for unattended installation of printers and wireless profiles-Team member in a number of large-scale technology roll outs affecting organizational operations-Helped meet Meaningful Use standards for facility eligibility and HIPPA compliance

-Designed training session curriculum to meet long term goals on a weekly basis, adjusting for skill level and weekly performance-Lead, directed, and oversaw skills-development clinics with 300+ athletes weekly-Provided individual and group consultation for training needs and areas of focus-Constructive criticism and oversight during weekly training sessions-Knowledge transfer among coaches regarding tactical, technical, and managerial best practices-Met with administration regularly to discuss league goals, benchmarks, and expansion-Designed and implemented day-camp curriculum for more than 100 players-Evaluated players on an individual basis presenting awards only for accomplishments not participation

Nodes: 5,000 Users: 16,000-Level 1 technical support to all students and staff for Phone and walk-in support-Field, resolve, escalate, and professionally document all issues and resolutions-General maintenance for system-wide technology and services-Punctual equipment delivery and scheduling-Thorough troubleshooting of company and personal devices-Worked on a number of new product upgrades and technological deployments-Integrated audio/video system design in order to cut costs of duplicating systems in each classroom

-Developed daily sports activities for campers focusing on specific technical skills-Presented bible stories and music in rotation with other team members-Functioned in a small team role while traveling weekly in country and out of country-Spent time in review and peer evaluation sessions with other teams using transitional methodology-Assimilated to planned team structural and staffing changes-Presented information and curriculum to large groups as well as educating on-site staff