▪ Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and appraisal systems.▪ Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.▪ Ensure to plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff.▪ Effectively lead management related activities including regular management meetings; development of operational procedures; fostering of good relationships with the client; providing services of the highest standards. ▪ Be overall responsible for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites.▪ Manage annual contract budgets and accounts. Produce site related financial, activity and other statistical information and reports as requested. To provide input into regular management reports and Budget submissions and reviews.▪ Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites.▪ Ensure data centre operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented and adhered to within the contract.▪ Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.▪ Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Ensuring contractually agreed SLA’s and KPI’s within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.

▪ Manage the onsite operation and maintenance of a 24/7/365 mission critical environment across multiple data centre facilities.▪ Deliver high standards of data centre operational excellence towards a Sustainable Data Centre.▪ Responsible for the day-to-day activities of field operation teams, sub- contractors and vendors/suppliers ensuring all works performed are aligned to the signed service contract agreement.▪ Provide data centre operational expert advice in facilities management services, and technical support in mechanical and electrical engineering matters to data centre field operational teams.▪ Oversee annual master planned preventive maintenance schedules and provide guidance for addition to, deletion or modification of existing maintenance routines.▪ Maintain and monitor the appropriate key performance indicators (KPIs) and external service- level agreements (SLA’s).▪ Support operational budget planning and management of capital and operating expenditures to achieve cost efficiencies.Operations:▪ Enforce data centre operations work rules, policies and procedures thatinclude but not limited to emergency operating procedures (EOPs), emergency drill procedures, standard operation procedures (SOPs),▪ Provide vendor/ suppliers and subcontractor management and supervision ensuring quality and competent services are delivered according to contractual obligations.▪ 24x7 availability as an escalation point for incident management and data centre emergency response. Manage all incidents and prepare incident reports.▪ Review the incident/problem to identify the appropriate resolutions and develop new or modified processes to prevent/effectively manage future occurrences.▪ Develop strong relationships with the customer and embed a culture of “Customer Centric Service Excellence” by applying a deep understanding of customer needs, drivers, and decision- making processes.Data Centre Critical Facility Manager for CBRE Singapore

* Supervise and manage property and engineering staff, including oversight of priorities , shift staffing, recruiting and training. * Responsible for oversight of the overall operation, maintenance, and modification of all critical environment building systems including: mechanical( including HVAC, computer room air conditioners, chillers and plumbing) electrical( UPS, switchgear, PDUs and generators), fire detection and suppression, life safety, lighting, building/environment management systems. Implementing and managing 52 weeks PPMs and monthly engineering reports.* Perform property management function including development of facility R&M budgets, contract oversight and management, client interface and satisfaction and overall facility performance.* Identify safety hazards within the building and incorporate the remediation of such hazards to ensure the building’s staff and occupants work in a safe environment .Implement, administer and manage the safety training program.* Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of building’s infrastructure. Responsible for incident management, mock drills and building operation discrepancies.* Oversight for the development of an annual maintenance and capital plans which would include planning for infra-structure upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.* Responsible for overseeing the activities of contractors working including annual and routine power shutdown activities . * Maintain effective communication with all external and internal customers, including clients, property and project management and engineering staff.* Review of methods of procedure, risk assessment and change management request.

• Responsible for all critical environments within the data center during shift.• Responsible for ensuring the data center maintains 100% availability for all live loads. Maintain continuous operation of Critical Loads. Maintain minimum redundancy levels on all critical power and cooling equipment. Maintain continuous operation of all control, monitoring, fire and security systems. • Responsible to ensure planned preventive maintenance is done on schedule, and to a high level of quality. Responsible to ensure reactive maintenance is done safely, accurately, and quickly.• Responsible for the oversight and coordination of all vendors at the data center during their shift. Responsible for holding vendors accountable for their Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) as determined in the relevant vendor agreement for work performed during their shift.• Monitor, measure and report on operational issues, development plans and achieve within agreed formats and time scales.• Conduct regular inspections during maintenance activities to ensure the work is high quality. Create and present maintenance reports and maintenance records for management review. Make equipment available for inspection and testing as required. Ensure proper use of operating procedures is used to guide work done at the data center (including Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs). Ensure that work is being carried out in accordance with best practices and manufacturers recommendations.• Responsible for the data accuracy and completeness of all documentation created during their shift. Documentation will be measured on its completeness, quality, and timeliness. Set up shift reports and build development plans on which trend analysis can be conducted. Review Standard Operating Procedures (SOPs), Methods of Procedures (MOPs) as required.• Conduct frequent interactions directly with customers.

• Ensure Service Level Agreement compliance.• Management of Defects Liabilities• Vendor management including contract renewal• Tenant liaison• Maintenance management of data center buildings• Ensure timely invoicing, billing and accounts processing • Occupational Health, Safety • Respond to tenant’s requirements in relation to the data centre building• Supervision of the onsite Facility Management Team• Preparation and periodic improvement of monthly reports• Budget planning and preparation• Work Order Request• Permit To Work• Work methods statements• Risk assessment• Job safety analysis• Change management• Site inductions• Access forms• Lock out / Tag out Procedures • Performance reviews for the Facility Management • Assist in half yearly FM audit• Review status of critical systems and ensure their operational readiness• Inventory management• Implementation of service task procedure and policies• Fault analysis and problem resolution• Ensure prompt and timely response to all enquiries• Review of SOP, MOP & EOP • Team building functions

 Managing of Preventive / Corrective maintenance schedule for data center Audit maintenance activity of Sub-contractors Sub-contractor vendor management and supervision of technicians Performance review of technician Performance review of sub-contractors and contract renewal Inventory Management including Field material requisitions & Purchase Order Request Assist with tenant requirements Assist with budget input and preparation Preparation of monthly and incident reports Risk assessment Job safety analysis Change management Site inductions Assist with review of Standard Operating Procedures, Escalation Procedures, Customer  Interface Procedures and Customer Service Level Agreement. Resume the works and responsibilities of Location Manager or appointed representative  All other works required by the Location Manager