Beau Long Email & Phone Number

Franklin, Tn, Us

United States

Beltsville, Maryland, United States

 Assisted with implementing new warehouse management system and identifying areas of improvement.  Building and maintaining relationships with property managers, vendors and delivery companies that visit the warehouse on a regular basis.  Reviewing and updating warehouse processes to ensure accuracy while fulfilling daily/weekly orders for SANS.  Investigating shipping issues when/if needed.  Working closely with the operations team to ensure all orders are completed in a timely manner.

 Responsible for ensuring each student receives the correct materials for their class including but not limited to in-person events and online events.  Reviewing shipping issues and resolving when needed.  Building and maintaining relationships with many printing partners both domestically and internationally and implementing print projects to meet the expected deadlines. (FedEx, UPS, Briton International, Print Express (AU), Multicopy & Mayfield (Europe)) Reviewed/Approved invoices from our printing partners to ensure accuracy on a weekly/monthly basis.  Coordinating weekly meetings for course changes and updating SANS internal system to ensure the correct materials are produced for specific events.  Coordinate on-site students (approx.15-30 students) at National training events to ensure all attendees receive the correct materials in their class.  Assisted event planners with setting up events to ensure a positive experience for the attendees.

Franklin, Tn

 Implementing new clients to RSource and understanding the client's internal processes in addition to internal RSource's internal processes. This is completed remotely and completed by onsite assessments.  Building and maintaining relationships with client's through the Implementation process. Working closely with the operations team to ensure all policies and processes are implemented correctly and in a timely manner.

Franklin, Tn

 Contacting patients on health claims to provide education on claim and payment process. Contacting health insurance companies for claim status.  Submitting appeals when needed to insurance carriers for processing and review.  Reviewing patient documents when needed to submit the appeals.

Franklin, Tn

 Responsible for leading and coaching staff of 16 to maintain department benchmarks and productivity goals. Compile and review productivity reports to support workflow and coordinate protocol changes accordingly. Reviewing patient accounts to determine errors when placed with MRA and working with AccountManagement to implement solutions in order to decrease these errors. Enter events into AcciClaim (MRA proprietary patient accounting system) and reviewed employee events worked to ensure quality. Assigned Assist in the creation of a new software program (AcciClaim) to increase productivity within the company. Responsible for all mailroom functions including ordering supplies when needed and determine cost savings if available. Building relationships and working closely with mailroom vendors. (USPS, FedEx, UPS, RJ Young, BBE, etc.)

Franklin, Tn

 Responsible for leading and coaching a staff of 32 with indirect management of additional 18 employees. Remotely manage 30 employees that serve clients onsite in 10 states. Proactively resolve client concerns through effective leadership of in-house and on-site staff. Respond to any client concerns as needed to maintain client retention and client satisfaction. Implemented new processes in order to increase productivity and measure results. Identified areas of employee improvement in order to improve quality/quantity. Implemented tracking tools for department to allow management to monitor on a daily/weekly basis. Responsible for training staff located in client Emergency Departments to prepare them to interview patients and obtain insurance information. Access hospital systems in order to obtain information and/or documents to allow hospital claims to be billed correctly and answer client questions regarding specific accounts. Updated necessary fields on billing documents such as Universal Billing documents and Health Insurance Claim Forms within the client system to advance the claim.

Franklin, Tn

 Responsible for leading and coaching a staff of up to 25 to maintain department benchmarks, productivity goals and ensure client satisfaction and retention. Maintains relationships with clients and acts as a liaison between hospital clients and Operations departments to facilitate timely resolution of client accounts. Serves as a resource to other departments and management regarding ICR processes. Worked with other departments to facilitate best practices for overall effectiveness and protocols. Implemented new processes in order to increase productivity and measure results. Identified waste within the department and implemented processes in order to increase productivity and reduce staffing costs. Reduced department headcount from 25 to 22 from 2011 to 2012 while retaining the same number of clients and level of client satisfaction.

Franklin, Tn

 Responsible for leading and coaching staff of 12 to maintain department benchmarks and productivity goals. Compiled and reviewed productivity reports such as checklists and balance reconciliation reports to support workflow and coordinate protocol changes accordingly. Entered cases into Needles (MRA proprietary patient accounting system) and reviewed employee cases worked to ensure quality. Introduced to Lean Process Improvement and how to identify waste within the department and company using Kaizen Idea Forms. Performed detailed observation of staff to determine average time to perform tasks in order to identify and eliminate repetitive tasks and standardize processing. Assisted in the creation of a new software program to increase productivity within the company.

Franklin, Tn

 Entering cases into Needles and scanning documents. Preparing/sending work and performing quality assurance on data-entry done by outsourcing company

Franklin, Tn

 Filling/entering prescriptions and customer service. Processing prescription insurance claims.