Magdalena B. Email & Phone Number

Katowice, Pl

✓ Creating comprehensive project documentation - booking orders, project cards, project plans, sprint plans, and roadmaps;✓ Monitoring customer documentation and delivering progress reports, ensuring client satisfaction;✓ Conducting project demos and fostering strong relationships with clients for successful project outcomes;✓ Facilitating seamless communication between cross-functional teams to enhance collaboration and productivity;✓ Ensuring efficient transfer of project information and requirements to guarantee project success;✓ Proactively identifying potential project risks, assessing their impact, and implementing strategies to mitigate or manage them;✓ Negotiating with stakeholders, team members, and external partners to align interests;✓ Creating compelling sales proposals and offers, leveraging a deep understanding of the project's value proposition and aligning it with the client's needs;✓ Facilitating workshops to promote creativity, problem-solving, and knowledge sharing among team members, clients, and stakeholders, fostering a collaborative and productive project environment;✓ Maintaining high team motivation levels and continuously improving work efficiency of assigned project teams.

✓ Running GameDev and Web Development projects;✓ Coordinating the work of all departments: Developers, 3D Artists, Level&Sound Designers, Animators, Testers;✓ Preparing Production Document along with the project estimation;✓ Regulating Proof of Concept flow;✓ Recognizing and managing project risks;✓ Tasks planning, descriptions and monitoring;✓ Preparing and presenting regular project and budget reports;✓ Managing budget for Fixed-price, Time&Material, and monthly settlements;✓ Acting as an intermediary between the client and the team;✓ Creating, updating and managing company files and project documentation;✓ Conducting market research and analyzing competitors;✓ Taking care of good atmosphere in the project team;✓ Supporting organizational processes and performing side tasks within the company.

✓ Managing efficiently 15+ persons teams;✓ Setting goals, leading and motivating teams;✓ Assigning and managing team individual tasks, tracking them on daily basis, resolving issues;✓ Supporting and planning daily work of employees;✓ Constant monitoring and management of ticket databases, ensuring quality and productivity are meeting project KPIs and SLAs;✓ Conducting weekly one-on-one coaching sessions with assigned employees;✓ Daily verification of employees' work (KPIs, QC, CSAT);✓ Creating CRM/tool views for better visibility and reporting;✓ Providing reports to the Project Managers and Clients;✓ Acting as an escalation point for Client’s customers;✓ Creating training materials and identifying areas where training material needed revision;✓ Contributing for hiring processes;✓ Project-onboarding for new employees and training sessions (training new joiners, shadowings);✓ Ensuring internal and/or external project-related knowledge bases are maintained.

✓ Quick & effective data analysis and data verification;✓ Cooperation with candidates, with tact and diplomacy;✓ Business Customer Service - regular contact and candidates support;✓ Proceeding according to the Service Level Agreement;✓ Ensuring compliance with the Data Protection legislation;✓ Maintaining a standard of work that meets the quality and productivity targets;✓ Assisting team members and working as part of the team.

Bachelor'S Degree, English Philology With Business

Master'S Degree, Management, Psychology In Business