AeroLeads people directory · profile
Brian Malcolm Email & Phone Number
Vice President of Customer Success
at
Gifthealth
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President of Customer Success
Location
Webb City, Missouri, United States
Who is Brian Malcolm? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Brian Malcolm is listed as Vice President of Customer Success at Gifthealth, based in Webb City, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Brian Malcolm.
Brian Malcolm previously worked as Chief Client Success Officer at National Debt Relief, Llc and Senior Vice President - Call Center Operations at Keybank. Brian Malcolm holds Business Administration, Management And Operations from Missouri Southern State University.
Company email context
Email format at Gifthealth
This section adds company-level context without repeating Brian Malcolm's masked contact details.
Gifthealth
Review company-level records connected to Brian Malcolm before choosing the right outreach path.
Profile bio
About Brian Malcolm
Customer Experience executive driving world class results for Fortune 100, BPO and Start-Up companies. AI - Call Center Transformation - Site Strategy - P&L Ownership - Workforce Automation - Continuous Improvement - Servant Leader - Virtual Models - Work at Home Models - NPS - eNPS - Global Experience - Customer Service Strategy - Team Building - Talent Focused - Call Center Technology - CRM - Operational Excellence - BPO - Business Continuity - COPC - Vendor Management - Remote Work StrategyBuilding and leading top performing work at home models and teams. Key Highlights - Implemented Workforce Automation realizing savings of over 4 million annually - Top 1% in building and leading Work from Home teams and strategies as large as 5,000+ FTE - Lead multiple transformation efforts to hep better target and retain talent, reduce attrition and increase customer and employee satisfaction - Have led customer care organizations over 10,000 FTE - Achieving top eNPS and NPS results while driving efficiencies to reduce cost and increase profitability- Gained COPC certification for the first and only Work at Home model in the call center industry
Current workplace
Brian Malcolm's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Brian Malcolm work experience
A career timeline built from the work history available for this profile.
Chief Client Success Officer
Current
Oct 2023 - Present
Senior Vice President - Call Center Operations
Lead all consumer service contact center operations which includes Mortgage, Automotive, Deposit, Sales, Credit Card and Third Party.
Nov 2021 - Oct 2023
Senior Vice President - Care Center Operations
May 2019 - Nov 2021
Vice President Of Call Center Strategy
Feb 2017 - Nov 2021
Country Lead - Global Head Of Virtual Operations
Responsible for all aspects of the top performing 'Work At Home" operations team in North America which includes: P&L Ownership - Client Relations - KPI Performance - Sales - Solution Architecture - Leadership Development - Technology. Global responsibility for over 10,000 FTE
Oct 2015 - Feb 2017
Chief Operating Officer
Created an Inbound/Outbound BPO company that Avaya rated in the top half percent in the nation in regard to call center technology. Responsible for designing and implementing all client solutions. Handle contract negotiations and sales presentations. On boarded 13 new clients spanning 3 different centers across multiple industries which include: Finance.
Jan 2010 - Oct 2015
Director Client Results
Responsible for the overall success of a 5,000 FTE "At-Home Agent" call center taking business calls for AT&T Mobility. Ensured all KPI's were met by driving accountability, developing processes and creating robust action plans. Handled all P&L and budget responsibilities. Achieved top CSAT metrics for all AT&T centers our first month in production..
Jan 2009 - Jan 2010
Site Director
Responsible for leading and developing multiple management teams within a 650 seat call center which included: New Hire, Attendance, Payroll, Technical Support, Customer Care and Operations. Lead a team responsible for automating 95% of all call center reporting saving the company millions. Managed a team that handled reporting for all AT&T call centers.
Jan 2007 - Dec 2009
Site Director
A wireless services and applications provider to the transportation industry, with a network of over 480 Hot Spots at major truck stops.Was responsible for all customer service and site maintenance teams for SirriCOMM.
Feb 2005 - Jan 2007
Site Manager
Great Barrier Reef Isp
Managed a small call center in the U.S and over seas for GBR. Was responsible for all aspects of customer service and technical support.
Jan 2000 - Jan 2005
1 education record
Brian Malcolm education
-
Missouri Southern State University
FAQ
Frequently asked questions about Brian Malcolm
Quick answers generated from the profile data available on this page.
What company does Brian Malcolm work for?
Brian Malcolm works for Gifthealth.
What is Brian Malcolm's role at Gifthealth?
Brian Malcolm is listed as Vice President of Customer Success at Gifthealth.
Where is Brian Malcolm based?
Brian Malcolm is based in Webb City, Missouri, United States while working with Gifthealth.
What companies has Brian Malcolm worked for?
Brian Malcolm has worked for Gifthealth, National Debt Relief, Llc, Keybank, Pnc, and Concentrix.
How can I contact Brian Malcolm?
You can use AeroLeads to view verified contact signals for Brian Malcolm at Gifthealth, including work email, phone, and LinkedIn data when available.
What schools did Brian Malcolm attend?
Brian Malcolm holds Business Administration, Management And Operations from Missouri Southern State University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial