-Top Sales Representative for 2014. -Generated more than $275,000 in annual revenue for 2014.-Closed 4 major accounts with over 100 locations.-Proficient in cold calling to generate leads; up to 120 outbound calls per day.-Responsible for managing national inbound inquiries.

-Ensured 100% resolution of Identity Theft related instances.-Efficiently managed team Recovery caseloads.-Maintained the highest level of customer satisfaction, Quality Assurance of department/case procedures and triage of new case assignment.-Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.-Managed work flow to exceed quality service goals.

-Reviewed, monitored and managed cases of fraud related credit/debit card activity within the Falcon & Vantive Fraud Management Databases resulting in 1.3 million in loss protection.-Controlled work overflow resulting in smooth-running operation with minimized complaints.-Maintained reporting and Quality Assurance of department production resulting in escalated customer/client satisfaction in a call center oriented department.-Involved in charge-back dispute resolution process and… Show more -Reviewed, monitored and managed cases of fraud related credit/debit card activity within the Falcon & Vantive Fraud Management Databases resulting in 1.3 million in loss protection.-Controlled work overflow resulting in smooth-running operation with minimized complaints.-Maintained reporting and Quality Assurance of department production resulting in escalated customer/client satisfaction in a call center oriented department.-Involved in charge-back dispute resolution process and maintenance of Case Management Fraud Alerting Platforms. Show less