Assistant Director of Nursing for outpatient mental health care at state facility for almost 3,000 patients. Responsible for overseeing all clinical staff and the provision of quality mental health care to our patients.

• Developed and implemented a CQI program that increased compliance with DPSCS contractual requirements, resulting in extension of current contract for health services by one year.• Succeeded in understanding, interpreting and assessing the full scope of organizational risk, leading to successful implementation of corrective action plans that improved the quality of care provided, evidenced by a reduction in documentation errors by 80%.• Conducted and maintained data for all quality audits on a monthly, quarterly, and annual basis, resulting in 95% accuracy and on-time submission of all quality reports.

• Led a team of 3 to conduct root cause analysis on over 100 patient safety events, near misses, and regulatory or compliance concerns, and implemented process improvements within the largest healthcare system on the Eastern Shore of Maryland, reducing the patient safety events by 20% in the first year.• Working with Executive and Director level leadership to create action plans to promote patient safety, quality healthcare, and meet all Federal and State requirements.• Presented monthly RCAs and a summary of adverse events and near misses to senior management, reporting the number of events, the types of events, and the number of days between the event and the date of reporting to the Patient Safety Database.• Managed risk through timely and accurate reporting of complaints, grievances, medical staff issues, and potential risk events to the Quality Committee, the Compliance Committee, and the Risk Committee.• Implemented a risk management software program specific to the organization, maintained that system, built analytical reports, and trained 3,000+ end users and leadership on the organizations patient safety and risk management reporting policy.• Reviewed and analyzed chart reviews, document procurement, and timeline construction, to provide legal counsel with clinical analysis of cases and support litigation.• Decreased the volume of unprocessed patient safety reporting events by 30% through the implementation of process improvement project, utilizing Lean Six Sigma principles, to deliver systematic RCA and safety event results and documentation. • Succeeded in understanding, interpreting and assessing the full scope of organizational risk, leading to successful implementation of corrective action plans that improved the quality of care provided, evidenced by a reduction in formal grievances and litigation.

• Served as Employee Health Registered Nurse/ Worker's Compensation Case Management for 3000+ employees of PRMC.• Coordinated the hiring of 400+ employees annually by administering a full physical exam and drug screen analysis to potential employees, assessing for ability to perform duties as assigned in job description.• Case Manager for Workers Compensations injuries, by notifying SISCO of first report of injury, processing, evaluating, and documenting Employee Occurrence Reports (EOR), leading to a decrease in litigation and increased employee satisfaction.• Analyzed Employee Occupational Injury/Illness records to identify trends in the workplace. Provided statistical data analysis to supervisor to improve workplace safety.• Managed with 100% compliance the exposures to blood and body fluids, disease outbreaks, and administered vaccinations for 200+ employees.• Transitioned department from paper to digital format for clinical documentation, reducing documentation time by 20% and preventing the loss of documents and information.

• Marketed, promoted, and recruited for all Registered Nurse positions, resulting in a 20% increase in annual applications and a 12% increase in annual hires, for a 288-bed acute care hospital on Maryland’s Eastern Shore, by interviewing candidates, reviewing resumes, and facilitating the hiring process.• Mentored 100% of new Managers to hiring role, analyzed budgeted positions, created employment/salary offers, and taught interviewing skills.• Interviewed 100% of employment candidates utilizing EEOC compliant interview questions and applicant software to generate open-ended questions tailored to lowest scored candidate strengths to improve candidate selection.

• Protected the safety and quality of care for 100% of assigned patients transitioning from an acute hospital stay to the community. Coordinated with PCP offices, Specialists, Home Health agencies, and community resources. Increased patient satisfaction and reduced readmission rates through education and follow-up. • Provided care management for 1,032 patients with an average of 238 patients per quarter by performing initial assessments, prioritizing patients, and utilizing a multi-disciplinary team approach.• Implemented a collaborative care model with hospital case management, social workers, physicians, and patients’ families to reduce the readmission rate within 1 fiscal year for a patient population with multiple chronic diseases, low health literacy, and psychosocial/behavioral health comorbidities.• Developed and implemented new processes for the Transitions Care Coordinator role at Peninsula Regional Medical Center, utilizing Lean Six Sigma principles.

• Coordinate acute patient care across the health care continuum by collaborating with all disciplines in the inpatient hospital setting to ensure safe, effective, and quality patient outcomes.• Completed reviews of approximately 160 patients per week using InterQual criteria to ensure patients received the most appropriate level of care while maximizing hospital profit, reducing patient length of stay by 8% to average length of stay goal.• Implemented multidisciplinary unit rounds with Hospitalists, Nurses, Pharmacy, and other disciplines to achieve an increased patient satisfaction score for assigned units.• Created care plans for high-risk patients to achieve a discharge rate of 95% or higher.

Registered Nurse for the Orthopedic Surgical floor. Direct patient care to pre- and post-operative orthopedic patients. Implemented early ambulation and physical therapy policies on all patients. Maintained a 0% infection rate for the program.

• Honorable discharge after 5 years of service as an Enlisted member of the US Army Veterinary Corp.• Completed the Veterinary Food Inspection Specialist course, graduating top of class as Distinguished Honor Graduate, with a final score of >95%.• Awards/Medals: Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon.