- Responsible for helping the Product and Engineering teams in gathering, organizing and managing requirements, as well as defining business problems and needs.- Translating and simplifying requirements: Evaluate information gathered from multiple sources, reconcile conflicts, decompose information into details, organize the details and distinguish user requests from the underlying true needs.- Evaluate and provide guidance which informs support triage including running queries, deep… Show more - Responsible for helping the Product and Engineering teams in gathering, organizing and managing requirements, as well as defining business problems and needs.- Translating and simplifying requirements: Evaluate information gathered from multiple sources, reconcile conflicts, decompose information into details, organize the details and distinguish user requests from the underlying true needs.- Evaluate and provide guidance which informs support triage including running queries, deep diving into data and invoking 3rd party interfaces.- Work with engineers to answer questions and remove roadblocks to keep development, test, and accept cycle going.- Write product documentation and internal training material. Show less

Implementation of websites and ensuring quality prior to client delivery.

Freelance web design and development utilizing Wordpress and Joomla CMS.

Customer service, writing estimates, sales, scheduling, shipping & receiving, inventory management.

Customer service, writing estimates, sales, scheduling, shipping & receiving, inventory management.

Oversee a team of six installers dispatched throughout the Southern California area. Responsible for working with clients to provide ETAs, follow up on post-installation quality and repairs. Reviewing and revising design plans and ensuring team members had the necessary materials and time to complete the installations.