• Part of successfully on-boarded 2 new services byunderstanding the client requirements, creating SOP’s,training the resources and piloting the service.• Spearheaded the development and enhancement ofSubmissions and Loss Insights an automation solution thatprovides actionable data insights to Brokers and Carriers,resulting in improved decision-making and reducedoperational inefficiencies.• Created insurance submission key names mapping fortechnical team to develop automation on statement ofvalues, schedules and loss runs. Submission insights helpedcarriers to write more profitable business in less time withlesser resources.• Planning, organizing, and managing projects and tasks forclients.• Collaborate closely with cross-functional developmentteams to define product vision, strategy, and roadmap,aligning business goals with customer needs and markettrends.• Engaged in demo on insurance products for POC’s.• Lead active development processes using Scrummethodologies, ensuring timely delivery of high-qualityfeatures and improvements.• Conducting user research, analyzing market trends, andidentifying opportunities for product enhancement.• Worked closely with process owners to improveprocedures, establish best practices, and address qualityaudit findings.• Monitored customer feedback to develop businessstrategies and determine process improvements for bettercustomer experiences.• Knowledge of Azure DevOps and Zoho analytics to a goodextent.