- Work closely with Product Manager to incorporate feature requests into product roadmap- Develop user stories and define acceptance criteria- Verify implemented features based on defined acceptance criteria and support in User Acceptance testing - Follow progress of work and address production issues during sprints- Analyze preferences and requests of end users from Business team's feedback- Keep track of industry trends by doing market research

HBLAB is a top Vietnam-based offshore software development & IT solutions company. HBLAB's headquarter is located in Hanoi and the Japanese Subsidiary is in Tokyo.Our services include web, mobile application development, AI/AR/VR research and development, blockchain development. Influenced by Japanese culture, HBLAB strives to serve customers with the same spirit of hospitality (omotenashi) and pursuit of perfection (kodawari). Since our establishment in 2015, we have grown to over 250 employees with nearly 300 projects with clients from Japan, Singapore, Malaysia, Hong Kong, Australia, Netherlands and the US.My Duties and Responsibilities• Drive the post-sales journey of our key accounts, from initial onboarding to product adoption, expansion, advocacy, and ultimately renewal.• Develop a deep understanding of Product / Solution and translate customer needs into successful use cases.• Publish effective training materials, faqs, and solution articles on our online customer knowledge base.• Create engaging presentations that demonstrate value to stakeholders every quarter.• Identify upsell and expansion opportunities for the Inside Sales team.• Work closely with Product / Solution teams and the customer to resolve enhancement requests and potential issues.• Represent the voice of the customer to provide input into every core product, marketing and sales process

Lotus Quality Assurance (Lotus-QA) is a pioneering and growing company established in 2016. We specialize in independent Software Quality Assurance and Artificial Intelligence (AI) data annotation services. Our goal is to be the best global Information Technology Outsourcing Company that provides these services that conform to international standards. Our expanding customer base is spread across 3 continents more than 100 successfully completed projects for more than 30 clients.

It was my honour to work as a Business Administrator in the East Asia and ASEAN Business Division of Japanese company, Fujita Corporation, an over 100 years old company that is part of the Daiwa House Group, Japan's largest home construction companies.

AIESEC GLOBAL TALENT PROGRAMSocial Infrastructure & Rail Systems DepartmentProgram OverviewGlobal Talent Program provides leadership experiences to young people in a global environment through professional internships abroad in major upcoming sectors, like the: Educational Sector, Marketing and Business Sector, and IT.I was chosen from pool of over 500 candidates from all over the world to join the international internship in Hitachi Ltd. Yokohama Branch. Main activities- Accompanying Hitachi staff to meet customers in business activities- Executing office work such as information research and document creation- Taking part in meetings at Hitachi divisions, factories, associated companies and distributors- Surveying factories and other company sites

- Teaching classes of up to 20 Vietnamese attendees aged 15-40 years at an elementary level- Organising class activities focussed on Japanese culture and society

- Organising events to develop customer database and increase brand awareness- Contacting potential and existing customers to present the company’s education consulting service- Organising sales visit and supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new services- Building and testing company website (content & data and check user interface)