• Ensured confidentiality of all personnel, office, and employment records.• Assisted with the day to day operations of the HR department.• First point of contact and frontline HR support for new hire onboarding.• Led, coordinated, and compiled reporting for State mandated required training, safety training, and company required training.• Worked closely with the HR Manager to ensure the company and plant goals were implemented and delivered by deadlines.• Coordinated special projects and events to foster positive employee engagement and relations for plant employees.• Supported and built both internal and external customer relationships.• Communicated with and aided bilingual staff.• Managed inventory on HR’s assets.• Plant liaison for Covid-19 screening protocols for all staff and visitors entering the building using infrared thermometers and iPad screening questionnaires; including sanitizing and sterilizing work areas and equipment, communicating screening procedures, and other preventative practices.

• Consistent and reliable contributor to a customer-obsessed team.• Trained and developed new sales team associates in products, selling techniques and company procedures.• Resolved customer concerns using strong communication and conflict management skills.• Created and maintained accurate and attractive displays, ensuring strategic placement of products in order to maximize purchases.• Engaged with customers to effectively build rapport and lasting relationships.• Quickly determined customer’s needs, and developed ideas to fit the customer’s satisfaction.

• Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records. • Distributed invoices, updated accounts, and entered new information into customer relationship management system. • Organized and updated file systems, keeping records easily retrievable. Completed accurate and timely updates to databases and spreadsheets. • Maintained scheduling and event calendars and assisted with the coordination of parties and events for staff. • Met legal requirements by correctly completing confidential forms.• Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment. • Greeted visitors, responded to general questions, and directed callers to the proper location.