B. P. Chacko Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Identifying fraud trends, false claims and reporting. Advising fraud victims & educating them about fraud prevention. Operate fraud detection/prevention systems, analysing information from these and other sources to prevent fraud. Reporting Fraud to CIFAS, AML and referring Credit Bureau. Advising on Chargeback & Section75 complex queries & providing supervisory support to the Digital Dispute’s team. Effectively multi-tasking, manage and control the communication and admin caseload. Liaising with internal depts. for resolutions. Advising & providing supervisory support on the queries by the newly trained dispute and fraud agents as the dedicated point of contact.

Leeds, England, United Kingdom

• Developing customer base for business expansion, recognize expansion opportunities, negotiating new contracts • Establishing HE institutional partnership and affiliation, enhancing partnership portfolios• Bidding & negotiating new contracts and seeking new revenue streams• Answering queries and preparing documentation for new affiliations and contractsProjects Handled: International Student Recruitment - UK Healthcare Staff Recruitment Migration Programs Marketing, Business Development & Account Management

Leeds, England, United Kingdom

• Building customer relationships, identifying business opportunities, negotiating, closing business deals and analysing current market conditions and trends• Negotiating for New Contracts and Programs for generating revenue• Maximizing revenue with potential new customers & converting them into clients• Expanding the agent network for the student recruitment, PR Programs, staff recruitments & Internship programs• Managing the Portfolio of International marketing, Recruitment team and Agents• Participated in the negotiation & pricing the solutions/services • Handling queries, objections & bringing to positive conclusions• Participated and actively engaged in strategy meetings with other shareholders.• Reached out to potential customers via telephone, email and social media inquiries.• Supervised team of 3 handling various projects and assisting with any queries or resolutions. Projects Handled: Overseas Nurses Recruitment Healthcare Staff Recruitment Internship PlacementsInternational Student Recruitment Migration Programs

Middlesex, United Kingdom

Reached out to the hospitality and travel sector to identify new partnership opportunities and retaining existing consumers. Endeavoured for new business tie-ups, new possibilities and bidding new deals. Generating and converting the leads. Planning for the upcoming events and seeking business opportunities. Managing staff training, coordinating marketing activities, such as promotional and discount schemes.

London, United Kingdom

Researched the business expansion opportunities and expanded the client networks and sought for new institutional tie-ups. Lead the promotional activities for the migration services, overseas work placements & the consultation services to our clients through the partner network. Developed partnerships with business organisations to up sell the company services. Researched and negotiated for new contracts and new programs. Liaised with the prime contract holders and negotiated for subcontracting the contracts to our clients.

Waterloo, London, Uk

Provided consultation on the recent market trends and business opportunities, identified potential partners worldwide and institutional partnerships for business growth. Assisted with Accreditation process, documentation and new training programs. Created Promotional offers, Marketing these advertising campaigns & offers to the existing and potential partners. Generated and converted the leads into business admissions for both undergraduate and postgraduate programmes. Liaised with the agents & representatives worldwide and strived to expand the agent network to maximise the earning potential.

London, United Kingdom

Managed collaborations for strategic partnerships, identified partnership opportunities, negotiated contracts for enhancing the business portfolio. Negotiating new programs for generating revenue, sought for new affiliations.

London, United Kingdom

Provided back office support in setting up of a college in China by gaining UK accreditation from the awarding body, created policies and procedures and filing systems for the administration. Liaised with the staff in China office, trained them for the institutional start and reached out to potential agents for international student recruitment.

London, United Kingdom

Managed & supervised the production of the online magazine project. Supervised the teams involved in the operation as well as the web development process on a day to day basis.

London, Uk

Answered the queries of the international student via email and phone, assisted with the admission procedure and helped them with the airport pick, accommodation, bank accounts, NI and GP registration. Assisted the international student with the CV preparation and the job placements within the hospitality sector and managed the employer and agent database for the new recruits and their placements.

Docklands, London, Uk

• Lecturing the students for the Association of Business Executives (ABE) London, in RIMS College in Docklands for the following subjects – Business Management, Business Communication, HR, Principles of Business Law, Management Organization, International Business, and Strategic HR Management for the following Levels - Advance Diploma Level, Diploma Level, Certificate Level • Providing feedback to the Academic Department on a regular basis and updating the student file in the system

Bangalore, India

• Managing the Concierge Team (Customer Support) for auditing the websites to regularly check the web Contents & edit if required check the broken links and overall functionality of the website. • Updating the websites with the Specials, Images, and Adding Keywords for SEO & SEM and Web Contents. • Monitoring the overall work like Calls, Call logs in CRM, Daily reports • Preparing Daily reports, Weekly and Monthly reports. • Analyzing the performance of each agent on a weekly basis.

Bangalore, India

• Single point of contact for the Websites powered by IZMOCARS for the US Car Dealers. • Interacting with clients on to answer their queries regarding the various products & the Specials on the website. • Providing Admin training to the Internet Managers in the Dealership. • Auditing the websites to ensure the overall functionality of the websites. • Coordinating with the TECH team and Sales team to enhance the customer satisfaction and ensuring that the website is functioning accurately. • Creating daily, weekly and monthly report about the activities and function including the details of communication with the clients.

Bangalore, India

• Billing support & Customer service • Providing Excellent Customer Service• Routing to the right department as required• Maintaining C-SAT as per the quality expectations• Voice based assistance for the Customer Service & Billing Department for Microsoft Internet Access. • Building a Positive Rapport with the customers. • Solving all billing related queries related to the account. • Routing the calls to right dept. for the resolution with 100% routing accuracy.

Itarsi, M.P., India

• Planning, implementation and monitoring of new projects. • Interacting with Govt. and NGO’s for development projects. • Applying and Maintaining the Affiliation/recognition with the Board Secondary Education. • Responsible for managing the Funds for the development Projects. • Recruiting staff when required. • Providing soft skill training on a regular basis. • Coordinated with Principal for the smooth operation of the school.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Studied MBA from Queen Margaret University

Master'S Degree, English Language And Literature, General

Studied BSc and MA English Literature

Bachelor'S Degree, Biology, General