Bill Parrish Email & Phone Number

Matthews, North Carolina, US

Bentonville, Arkansas, US

• Successfully promoted over a period of eight (8) years, which includes the following: Operations Manager (1998-2000), Assistant General Manager (2000-2006), and General Manager (2006-Present).
• Focused on developing high efficiency programs, which supported the mobilization, development and implementation of robust operational processes.
• Managed financial aspects of 1.2 million sq. ft. facility that led to a 30.1% reduction in expenses as a % to sales and a productivity increase of 66% over a six (6) year span.
• Directed leadership team in goals, performance and personal expectations, leading to twelve (12) promotions, to include 2 Assistant General Managers.
• Increased Associate Engagement Survey 35% by fostering open communication, being visible to associates, seeking open feedback on performance, and improving associate recognition by celebrating wins.
• Decreased turnover from 73% to 12% by driving associate relations & fostering an “Open Door” environment.

Atlanta, GA, US

• Developed annual business plan for the Regional Next Day Air Hub while implementing comprehensive Health & Safety Program.
• Maintained compliance regarding Corporate Settlement Agreement between UPS and OSHA.
• Managed 50 supervisors, 400 union package handlers, and an overnight operation serving 22 states while training and developing supervisors to be efficient and effective.
• Modified operation plans as needed to improve quality, productivity, and cost in addition to organizing and planning procedures for the operation during the construction of a new facility.
• Created plans for the ramp and shift operations by partnering with the Industrial Engineering Department.
• Managed daily operations while overseeing the parking, unloading, and loading of aircraft, as well as controlled all movement of containers throughout the night operation.