• Led cross-functional teams to measure, report, learn and enhance customer experience, driving improvements through collaboration among data scientists, engineers, and product managers for the company-wide agile process intiative(Data NXI).• Created and implemented the Customer Experience Metric Program for 10+ Home Appliances and Air Solutions products, to learn and optimize the entire customer journey.• Developed key CX metrics for the e-commerce subscription model, defining customer… Show more • Led cross-functional teams to measure, report, learn and enhance customer experience, driving improvements through collaboration among data scientists, engineers, and product managers for the company-wide agile process intiative(Data NXI).• Created and implemented the Customer Experience Metric Program for 10+ Home Appliances and Air Solutions products, to learn and optimize the entire customer journey.• Developed key CX metrics for the e-commerce subscription model, defining customer milestones and integrating comprehensive analytics. Show less

•Spearheaded the adoption of LEAN UX processes in the NXI(New Experience Introduction) initiative to streamline new product development.•Managed software and application service modules, enhancing development agility and user-centricity.

•Served as Regional Product Manager for China, managing refrigerator product lines and leading market and competitive analysis to guide strategic decisions.•Improved internal product order processes, enhancing operational efficiency.•Fostered effective communication between sales teams and R&D departments to streamline product development.

•Developed an innovative dry-aging meat refrigerator concept using indirect cooling methods, securing four strategic patents pending.•Enhanced refrigerator functionality with extra space tailored for dry-aging meat, boosting product innovation.

•Initial prototyped and strategic design for the new Styler concept, focusing on innovative product solutions.•Developed a spatial concept for a hygiene solution tailored for entrance halls, establishing a creative design foundation.•Filed seven strategic patents to secure innovative designs and technologies.

•Conducted targeted market research in the pet and baby product sectors, delivering insights that informed strategic product development.•Directed user scenario simulations for new concept demonstrations.•Performed over 50 simulations for international buyers, enhancing concept understanding and engagement.

•Established and implemented backend UX designs for enhanced connectivity modules.•Developed frontend UX designs, focusing on seamless WIFI-BLE integration and LG account.•Enhanced overall user interface and connectivity solutions through strategic design improvements.