B Prakash V Email & Phone Number

United States

• Maintained the Configuration Items and modified the forms and form Sections.
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
• Involved in analysis of end-user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.
• Monitoring Windows Machines & Applications and also operating script against remote Windows Computer with the help of PowerShell.
• Involved in Designing, Development, and Implementation of CMS (Content Management System) for customizing portal Pages using Jelly Script and UI Macros.

• Involved in the complete end-to-end cycle of coding, testing, debugging, maintaining, and refining the computer software in Service Now to produce the required product in an Agile development environment.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Created transform maps both automatic field mapping and scripting.
• Planning and managing discovery/ assessment activities and defining high-level program/action plans.
• Worked on the following modules of ServiceNow like incident management, problem management, service catalog, user administration, change management, reporting and discovery.
• Built and designed Orchestration-related workflows for highly.

• Perform day-to-day administration of ServiceNow in Development, Test and Production environments to maintain business services and configuration item relationships in ServiceNow.
• Worked on integration using SOAP / WSDL / REST.
• Strong skill set in the ServiceNow suite development including SOAP/REST integration.
• Involved in setting up REST and SOAP inbound and outbound messages to integrate with ServiceNow.
• Communicated with external web services using SOAP Messages and REST.
• Supported ServiceNow integration using SOAP, REST web services, Import sets and transform maps, BR scripts.

• Build service requests from customer requirements including requests, request items and tasks using workflows and sub-workflows to manage data flows from the customer to the support teams providing the service.
• Created a Service Catalog related to Onboarding and Off boarding of the users for HR modules/ applications.
• Created HR cases for employees to record the processing of HR requests, such as a request from an employee for a leave of absence.
• Performs master shopper activities for HR, including consolidating, centralizing, and facilitating shopping activities.
• Involved in Agile development process based on iterative development user requirements are analyzed by interacting with system architects, developers, and business users.
• Foresee the issues and troubleshoot root cause analysis of the issue/problem and provide work around or permanent fix.