Priyanka B. Email & Phone Number

Santa Clara, California, US

• Manage multi-million dollar projects, within an Agile environment, for clients including LPL Financial, Lowe’s, and IBM Corporation with annual revenues of $4-$6M. Lead global cross-functional teams and projects.
• Developed a strategy and plan to accelerate customers’ utilization of Customer Data Platform (CDP) services.
• Spearheaded PS delivery and governance for CDP SaaS migration pilot initiatives to ensure customer success in utilizing CDP via PS offerings.
• Developed PMO centralized insight page highlighting PMO’s mission, best practices, guidelines, and reporting.
• Drove key PMO initiatives including project health dashboard, KPI, and backlog reporting.
• Implemented processes for global standardization and tool integration (Open Air) of project kick-off, milestone planning, and lessons learned.

Palo Alto, California, US

• Responsibilities
• Successfully resolved key data migration issues, and drove features enhancement for Sumitomo Mitsui Banking Corporation, resulting in the renewal of a $40M contract.
• Owner and driver of customer's overall Rubrik support experience to provide a comprehensive, value driven customer experience.
• Responsible for Proactive Account Engagement, Account Onboarding, Deployment review/ POC Support.
• Maintain Account intimacy at technical and management levels for Operations Planning and RiskManagement, predictive analytics and drive enhancement requests
• Engage in collaborative & strategic planning and partner with Account & Sales team for Roadmap andTechnology Discussions

Houston, Texas, US

• Managed a team of 20 involved in an extensive application transformation program in the UK for Deutsche Bank that included developing migration strategy and architecture, and leading portfolio projects for phased.
• Successfully managed and completed project throughout the entire lifecycle from inception to execution while remaining on schedule and within budget.

Houston, Texas, US

• Managed a team of 30 involved in storage and backup service delivery operations for AMS and EMEA accounts. Oversaw account service delivery in accordance with pre-defined SLA/SLO goals as agreed in Statement of Work..
• Commended for improving customer satisfaction by leading a Six-Sigma yellow belt initiative that reduced false backup failure alerts and case volume by 15%.
• Recognized for leading a key initiative in redesigning the major incident process for the Bangalore Center.

Armonk, New York, NY, US

• Managed customer service delivery and success by analyzing performance KPIs, and participating in account planning and strategizing. Attended Change Control Board meetings and modified control processes as required..
• Devised improvement plans for optimization and cost reduction for MAERSK.

IN

Houston, Texas, US

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Technology - Btech, Computer Engineering