Priyanka B. Email & Phone Number

Santa Clara, California, Us

Manage multi-million dollar projects, within an Agile environment, for clients including LPL Financial, Lowe’s, and IBM Corporation with annual revenues of $4-$6M. Lead global cross-functional teams and projects through the entire lifecycle including strategy and scope development, budgeting, scheduling and timelines, risk management, negotiations, stakeholder engagement, execution, and training. Study key performance indicators to determine the success of projects and lessons learned. Key Achievements:• Developed a strategy and plan to accelerate customers’ utilization of Customer Data Platform (CDP) services. • Spearheaded PS delivery and governance for CDP SaaS migration pilot initiatives to ensure customer success in utilizing CDP via PS offerings. • Developed PMO centralized insight page highlighting PMO’s mission, best practices, guidelines, and reporting. • Drove key PMO initiatives including project health dashboard, KPI, and backlog reporting. • Implemented processes for global standardization and tool integration (Open Air) of project kick-off, milestone planning, and lessons learned. • Collaborated with training team to develop SDM skill development framework through on-demand training sessions and boot camps for future use case engagements while incorporating feedback from completed projects to support lessons learned. • Streamlined PS and support engagements by defining ownership and rules of engagement to improve ticket handling and project handover processes.• Played a key role in renewing and upselling the company’s largest contract with LPL.

Palo Alto, California, Us

Responsibilities• Successfully resolved key data migration issues, and drove features enhancement for Sumitomo Mitsui Banking Corporation, resulting in the renewal of a $40M contract.• Owner and driver of customer's overall Rubrik support experience to provide a comprehensive, value driven customer experience.• Responsible for Proactive Account Engagement, Account Onboarding, Deployment review/ POC Support.• Maintain Account intimacy at technical and management levels for Operations Planning and RiskManagement, predictive analytics and drive enhancement requests• Engage in collaborative & strategic planning and partner with Account & Sales team for Roadmap andTechnology Discussions• Perform Quarterly Business Reviews to better align to customer business goals and objectives• Partner with Support and Engineering teams to provide feedback from customers on new product features and improvement ideas. • Responsible for Escalation Management & drive prioritized resolution/ remediation to critical situations/ events by facilitating focused attention/ additional resources.• Drive continuous improvement and lessons learned process that prevents further escalations.• Engage with a third-party CRM tool partner to drive business alignment & performance improvement

Houston, Texas, Us

Managed a team of 20 involved in an extensive application transformation program in the UK for Deutsche Bank that included developing migration strategy and architecture, and leading portfolio projects for phased go-live. Worked closely with solution designers, SMEs, and product managers in defining deployment specifications and risk mitigation during program planning and implementation. Key Achievement:• Successfully managed and completed project throughout the entire lifecycle from inception to execution while remaining on schedule and within budget.

Houston, Texas, Us

Managed a team of 30 involved in storage and backup service delivery operations for AMS and EMEA accounts. Oversaw account service delivery in accordance with pre-defined SLA/SLO goals as agreed in Statement of Work. Transitioned all work into the Bangalore system. Key Achievements:• Commended for improving customer satisfaction by leading a Six-Sigma yellow belt initiative that reduced false backup failure alerts and case volume by 15%.• Recognized for leading a key initiative in redesigning the major incident process for the Bangalore Center.

Armonk, New York, Ny, Us

Managed customer service delivery and success by analyzing performance KPIs, and participating in account planning and strategizing. Attended Change Control Board meetings and modified control processes as required. Key Achievement:• Devised improvement plans for optimization and cost reduction for MAERSK.

In

Houston, Texas, Us

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Technology - Btech, Computer Engineering