 Direct the Human Resources team including Recruiting, Payroll, and Benefits Administration Strategize with CEO, VP of Operations, and Program Managers to implement policies and training for client needs Develop compensation structures to meet client contracts Coach progression planning and talent acquisition within work force management. Oversee and manage 350 employees including ongoing skill development and coaching Train management regarding handbook policies and HR law Develop and implement all HR policies to coincide with business needs and growth Process payroll, insurance benefits, employee garnishments, unemployment claims Oversee and handle all HR functions including; employee benefits, on boarding, reviews, and employee resolutions  Create and organize employee incentives and healthy moral activities  Support, coach, and deliver critical conversations with employees regarding difficult resolutions Created and enforce Drug and Alcohol policy Meet with all management staff regarding their inquiries and needs for employee moral Process all HR related paperwork and materials including onboarding, DWS, tax information, client specific  Accumulate trends and report on employee satisfaction, attrition, fill rate, exit and stay interviews

 Responsible for general operations including: scheduling and planning, office logistics, technology updates, hearing instrument technical assistance and implementing daily Patients for Life procedures  Responsible for the execution of Practice marketing  Managed general finances of the practice including: patient billing, insurance billing, daily sales and deposits Track and coach employees on Key Performance Indicators  Implemented employee training systems developed by Audigy Group, conducted general HR reviews and evaluations, responsible for health benefits coordination and compensation plans

 Responsible to drive and meet daily sales goal Coach Associates individually on interaction with customers Resolve customer issues quickly and effectively to satisfy both parties Process daily paper work using various software Schedule Associates to accommodate store needs Use constructive time management so to multi task customer service, shipment processing, and merchandising

 Main operator for ski resort Handled extensive multi phone lines Assisted different departments with various projects, prepared documents, and reports Assisted on resort with special events and parties