- Managing data science and data engineering projects for multiple clients- Scoping data projects for maximum ROI and minimum upfront investment- Collecting and integrating data from ERPs, CRMs, e-commerce sites, publicly available data sources (including web scraping), and various SaaS platforms- Data warehouse and database development in Amazon Redshift, Google BigQuery, Azure Synapse, Snowflake, Postgres and various flavors of SQL, in the cloud or on-premise- Building NLP pipelines to process, parse, tag, and aggregate terabytes of text data- Data engineering and ETL pipeline automation in Google Cloud Functions, Dataflow, AWS Step Functions + Lambda, Databricks + Spark, dbt, and various serverless architectures- Business process automation, including automated communications, reporting, web portals, and integrations with third parties- Pushing aggregated and cleaned information into CRMs such as Salesforce and Hubspot to better support sales and marketing efforts- Business intelligence and automated reporting development in Tableau, Looker, Power BI, and Google Data Studio- Google Cloud, AWS, and Azure data infrastructure development

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Helping good organizations make better decisions. Automating tasks to better leverage talent. Providing clearer visibility into emerging issues or opportunities.

Lead team of analysts to execute the following:• Learning Management System (LMS) data standardization, analysis, modeling, and reporting• Early warning system development and maintenance -- converting data into action• Operational analyses that improve efficiency and effectiveness of student and faculty service• Student course path pacing and projection• Retention modeling and projection• Experiments with targeted interventions and changes to the student experience• Monitoring of assumptions underlying revenue models and alerting stakeholders of faulty assumptions• Managing survey data collection, analysis, and recommended action steps• Collecting public data and developing tools to improve service to students, especially with • regard to practicum placement in locations all over the country• Developing scalable tools for all post-enrollment services teams

Manage operations, analysis and reporting for multiple online masters programs. This includes:- Building models of student recruitment, performance and retention that trigger targeted interventions to improve student outcomes- Monitoring and projecting program performance- Identifying and mitigating risks while planning initiatives for performance improvement- Managing systems for gathering information about our prospective and current students- Working across functions to segment our customer base and identify channels for lead generation- Gathering technological requirements and translating those into actionable requests for the tech team- Managing timelines toward achievement of goals and completion of necessary projects- Updating and automating reports on student service performance, achievement, and outcomes

- Used advanced quantitative methods to solve important problems in sales, marketing, and program operations.- Took responsibility for various analytics projects, including predictive models, optimization of lead routing, identification of optimal call strategies, data standardization, database creation, customer segmentation, and report automation.

Crafted the five-year strategic plan in partnership with the Executive DirectorConducted stakeholder surveys and interviews with Board Members, Employees, Program Participants, Consultants, and CompetitorsDeveloped Competitive Market Analysis, Funder Research, SWOT, Mission Statement, Strategic Objectives, and Action Plan Facilitated monthly calls with the Strategic Planning Committee to solicit feedback and guide the Board toward conclusionsPresented the plan to the Board for approval Recommendations were accepted and implemented

Compiled strategically relevant information from organizational stakeholders through surveys and interviewsDrafted and pressure-tested the strategic planWorked with Board Committee Members to accurately capture organizational goalsStewarded the Strategic Planning ProcessWrote a Strategic History of ICFJCreated Qualitative and Quantitative Scenario Plans for Presentation to the BoardRevised Performance Review and Goal-Setting Process for All EmployeesGuided Implementation of the new process

Crafting lesson plansFacilitating discussion among Chinese University StudentsStudying MandarinObserving the Chinese Industrial Revolution

Completed mega- and micro-trend analyses for meetings of European Strategy “Gurus,” including innovative trend dashboards and risk “heat map” analysesProduced an original study on the causes of vertical dis-integration for a $5 billion pharmaceutical company, and presented it to their entire corporate strategy teamDefined best practice methods for prioritizing investment decisions in an environment of volatility by leveraging internal knowledge and acumen Created a U.S. customer segmentation model and “customer focus roadmap” for the strategy team of a $25 billion global energy management company Developed a report on Monte-Carlo analytical methods for pricing and investment portfolio optimization for a leading global retailer Advised the Head of Strategy for a $15 billion CPG company with research and comparisons of uncommon product sales and distribution channels in emerging marketsDeveloped and presented new channel strategies to the Head of Strategy for an $11 billion beauty products companyCrafted a novel examination of the causes of industry cyclicality and optimal strategies to outmaneuver competitors in these industries for a $2 billion chemical companyIdentified ground-breaking practices for making scenario planning more actionable and concreteComposed a “reverse-engineered” strategic plan based on publicly available information for a Fortune 5 energy company, presented to their Head of Strategy Diagnosed strategic planning process pitfalls and recommended adoption of best practices to plug key weaknessesImproved strategy communication by encouraging simplification and definition of key initiatives, assumptions, metrics, and milestonesAnalyzed client survey data to determine key problems and identified best practice solutionsEvaluated historical data on mergers and acquisitions to determine M&A best practices when prices are “sticky” and markets are volatile