Implementation Consultant
1. Collaborated with customers to gather and understand their business requirements and translate them into efficient business solutions.2. Configured implementation parameters based on customer requests and personal inspection of clients' limitations.3. Collaborated with internal departments to confirm timely and accurate delivery and implementation ofcustomer requirements.4. Conducted thorough testing and quality assurance procedures to identify and resolve any issues or bugs before the go-live date.5. Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.6. Developed and executed detailed go-live plans, including communication strategies, user training, and post-go-live support to ensure a seamless transition.7. Acted as the primary point of contact for clients during the go-live process, providing support and addressing any concerns or challenges that arose.8. Monitored and evaluated the performance of the new software post-go-live, making necessary adjustments and optimizations to maximize client satisfaction.9. Traveled to client facilities to inspect initial implementation of product, directing apparent issues to appropriate engineering staff for correction.10. Provided ongoing support and maintenance services to clients post-implementation, including system upgrades and enhancements.11. Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
