Brian Skelton Email & Phone Number

Alpharetta, Ga, Us

Alpharetta, Ga, Us

Pennsylvania, United States

Architected technical solutions and developed project management strategies to ensure seamless adoption of new processes by internal teams, enhancing change management and smooth transitions. Created product documentation and training modules to empower teams, accelerate product uptake, and to improve user knowledge and utilization. Conducted client interviews, workshops, and surveys to understand their needs and objectives, designing bespoke HR processes and reporting solutions that automate… Show more Architected technical solutions and developed project management strategies to ensure seamless adoption of new processes by internal teams, enhancing change management and smooth transitions. Created product documentation and training modules to empower teams, accelerate product uptake, and to improve user knowledge and utilization. Conducted client interviews, workshops, and surveys to understand their needs and objectives, designing bespoke HR processes and reporting solutions that automate tasks and reduce manual efforts.Managed technical project aspects, ensuring efficient resource use, timely delivery, and alignment with project goals while maintaining clear stakeholder communication on progress, risks, and mitigation strategies. Rigorously designed and tested solutions to ensure quality standards, recommending improvements to optimize performance and satisfaction. Audited existing systems to identify enhancement opportunities, providing strategic recommendations for functionality and efficiency improvements.Developed customized workflows and automated HR processes within HR SaaS environments, reducing manual tasks and boosting operational efficiency. Generated PostgreSQL reports tailored to client needs, managing third-party integrations and bridging product gaps with data-driven insights. Led initiatives on Single Sign-On (SSO) and SAML-based integrations to ensure secure, seamless access across platforms.Leveraged Workato to create innovative solutions, connecting applications and automating tasks to save time and reduce costs. Collaborated with third-party vendors to integrate external products, enhancing overall system capabilities. Committed to continuous learning and professional development, staying updated on technological advancements, industry benchmarks, and emerging trends to drive innovation and maintain a competitive edge. Show less

Remote

As a Digital Engagement Specialist, I worked on the implementation and accelerated adoption of Pendo. I have developed several strategies for implementing product guidance that resulted in the 300+ features going to market in my first year. I frequently met with Stakeholders to develop strategies for targeting a wide range of initiatives including interaction management, knowledge development, product adoption analysis, and upsell. I collaborate with UX designers to create new features and… Show more As a Digital Engagement Specialist, I worked on the implementation and accelerated adoption of Pendo. I have developed several strategies for implementing product guidance that resulted in the 300+ features going to market in my first year. I frequently met with Stakeholders to develop strategies for targeting a wide range of initiatives including interaction management, knowledge development, product adoption analysis, and upsell. I collaborate with UX designers to create new features and document processes for internal guidance. I actively engage in user research to understand client behavior and product utilization. I partner with internal tools teams to create client segments and automate processes to increase the effectiveness of our targeted communications. Overall I enjoy reporting the successes of our projects and looking for new ways to create a better experience. Other Highlights:- Lead the Top 8 project that reduced client interactions at key points in the user journey by 58%.- Lead Data collection projects that reduced internal backlog. - Developed Governance Model and Standard Operation Procedures for Digital Adoption Team. - Completed Pendo Administrator Certification and Pendo Product Led Strategies Certification. Show less

Lake Mary, Florida, United States

• Provided Internal product support and external consultation to assist end users with troubleshooting system concerns from implementation to service.• Provided training and education to internal users to increase product adoption and efficiency. • Created 100+ Software enhancement requests.• Provided detailed documentation for Product Development Requests to increase visibility on client-centric system shortfalls.• Utilize SQL database tools to Insert, Edit, Update, and… Show more • Provided Internal product support and external consultation to assist end users with troubleshooting system concerns from implementation to service.• Provided training and education to internal users to increase product adoption and efficiency. • Created 100+ Software enhancement requests.• Provided detailed documentation for Product Development Requests to increase visibility on client-centric system shortfalls.• Utilize SQL database tools to Insert, Edit, Update, and Remove client data. • Developed internal product documentation and knowledge articles.. Show less

Lake Mary, Florida

• Managed a Book of business valued at 1.3 million dollars in annual revenue.• Implemented account management strategies that resulted in 98% account retention.• Utilized multiple cloud-based Human Capital Management Tools to assist clients from setup to expansion.• Identified client product usage to develop goals for expansion into new products.• Assisted client adoption of new and existing features to increase client retention.• Empowered clients to utilize and… Show more • Managed a Book of business valued at 1.3 million dollars in annual revenue.• Implemented account management strategies that resulted in 98% account retention.• Utilized multiple cloud-based Human Capital Management Tools to assist clients from setup to expansion.• Identified client product usage to develop goals for expansion into new products.• Assisted client adoption of new and existing features to increase client retention.• Empowered clients to utilize and optimize their Cloud database through formal and informal training.• Managed email campaigns that resulted in increased Year End client readiness.• Assisted in refining several project management systems that resulted in reduced average turnaround times for client requests. • Developed Internal product documentation that resulted in increased knowledge and efficiency with my account manager team. Show less

Orlando, Florida

Provided Case management, and legal representations for Social Security Disability Cases.Drafting legal documents, contracts, questionnaires Maintaining file integrity in both CRM platforms and excel formatsManaging billing and invoices Quality control and compliance management to ensure cases are handled properly by Social security, medical professionals, and other legal aspects.

Orlando, Florida Area

Managing cases for over 600 disability applicants

Orlando, Florida Area

Security Patrol & Loss Prevention

Cloud Infrastructure Security, Network Engineering Technology, 3.94

Activities and Societies: None Completed an Associates Degree

Bachelor Of Science - Bs, Criminalistics And Criminal Science, 3.73

Bachelor Degree, Criminal Justice And Corrections, 3.73

Activities and Societies: Habitat For Humanity I graduated with a Bachelors of Science in Criminal Justice with a focus in Investigative.