Surabhi B Email & Phone Number

New Delhi, Delhi, India

As a Customer Success Manager, my role is to manage and develop a portfolio of accounts to enhance customer retention, revenue growth, and profitability. As a trusted advisor to clients, I ensure that business solutions align with customer needs. I proactively identify at-risk accounts and implement strategic plans to improve customer performance through increased online presence, training, and marketing. Resolving escalated customer issues promptly boosted satisfaction and loyalty. Additionally, I've designed personalized marketing campaigns, trained accounts, and achieved top performance based on customer feedback surveys.

New Delhi, Delhi, India

In my role, I have conducted thorough financial assessments of pricing and costing.Additionally, I have diligently analyzed project risks, identifying potential pitfalls and proposing mitigation strategies. I have also actively contributed to delivery assurance procedures through regular participation in project reviews and audits, ensuring accuracy and timeliness of project reports.

New Delhi, Delhi, India

I collaborated with internal stakeholders to develop comprehensive business plans that identified needs, objectives, and potential strategies for success. I assessed the feasibility of new business prospects, analyzing risks and returns on investment. Implemented plans to improve key performance indicators and streamline company processes. Furthermore, I devised strategies to achieve our firm's goals and fostered strong relationships with clients and other business partners.

New Delhi, Delhi, India

As a skilled professional, I assessed the client's business landscape and market conditions, enabling me to produce a comprehensive report on their specific requirements. Employing my problem-solving abilities, I devised a tailored business solution that effectively addressed their needs. By maintaining close collaboration with the client, I successfully implemented the proposed strategies, fostering positive outcomes for their organization.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Philosophy, First Division

High School, Art/Art Studies, General, First Division With Distinction