Customer Service Manager / Car Sales And Receptionist
Future Ford & Hyundai Of Concord
Sales of both new/used vehicles, Service department/Sales floor lead receptionist. Before promotion to Customer ServiceManager.β’ Investigated and resolved customer inquiries and complaints in an empathetic manner.β’ Met all customer call guidelines including service levels, handle time and productivity.β’ Facilitated inter-departmental communication to effectively provide customer support.β’ Trained staff on operating procedures and company services.β’ Identified individual development needs with appropriate training.β’ Updated customer orders from start to finish in an accurate and timely manner.β’ Effective liaison between customers and internal departments.β’ Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.β’ Maintained up-to-date knowledge of product and service changes.β’ Communicated effectively with customers on future problems and repairs that might need to be addressed.β’ Reviewed work orders and discussed them with supervisors.β’ Maintained vehicle records by recording and filing all service and repairs.β’ Managed the front counter, including opening and closing the shop.β’ Served as the primary point of contact for incoming calls, including requests for meetings and interviews with companyexecutives.β’ Entered numerical data into databases in a timely and accurate manner.β’ Produced monthly reports using advanced Excel spreadsheet functions.β’ Organized forms, made photocopies, filed records and prepared correspondence and reports.β’ Assisted with receptionist duties, file organization, research and development.